When the software works it's a great budget TV. However, every week or so it has needed to be factory reset to restore functionality to the apps and Freeview.
It takes a long time to start up a bit like a very slow pc it takes a long time to change from one app to another it changes over from one station to another sometimes without being told to .
It...
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Samuel
TCL
1 year ago
Hi there,
Thank you for bringing this matter to our attention. To assist you promptly, we kindly request that you reach out to our customer care team at team via email uksupport@tcl.com or Whatsapp https://wa.me/message/U55S6MBTXTU5I1 . Also please feel free to call us at 0203 795 3308 between 9am and 6pm, Monday to Friday. Please provide us with details regarding your sku model, along with a comprehensive description of the issue, and include any available error messages or images if possible. We will guide you through the necessary steps and discuss potential repair or replacement options covered under your warranty.
We appreciate your understanding and cooperation.
Best regards,
TCL UK
really good TV for the price unfortunately my hdmi port went after a few months luckily my TV should still be under warrenty but apart from the fault I have encountered it is still an excellent tv
Continually have to reboot tv.
Tv fails to respond to remote on regular basis making it necessary to reboot system
Worst tv I have ever purchased & will never purchase again
Samuel
TCL
1 year ago
Hi there,
Thank you for bringing this matter to our attention. To assist you promptly, we kindly request that you reach out to our customer care team at team via email uksupport@tcl.com or Whatsapp https://wa.me/message/U55S6MBTXTU5I1 . Also please feel free to call us at 0203 795 3308 between 9am and 6pm, Monday to Friday. Please provide us with details regarding your sku model, along with a comprehensive description of the issue, and include any available error messages or images if possible. We will guide you through the necessary steps and discuss potential repair or replacement options covered under your warranty.
We appreciate your understanding and cooperation.
Best regards,
TCL UK
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