Dear Emilie,
We are very sorry to hear you have had to wait so long for your driver. We can absolutely understand that this must have been very frustrating for you. Our sincere apologies for all the inconvenience caused.
Regarding the type of vehicle offered, we regret to inform you that sometimes according to availability the one provided will may vary from the one stated in the booking. However, we also understand the confusion this may have caused you.
We would also like to apologise for the hassle of travelling without a car seat, since we completely understand that this may make you feel it was not a save ride at all.
Since we long for giving our customers a totally hassle-free experience, kindly allow us to ask the provider for clarification. We will come back to you with a solution to this situation as soon as possible.
We once again apologize for the inconvenience.
With kind regards,
The Taxi2airport Team
