Suttons Reviews

I am very sorry to hear about the condition in which your strawberry plants arrived and the disappointment this has caused you, particularly after the care you have already taken in planting them on. This is certainly not the standard we expect, and I completely understand how upsetting it must be, especially when comparing them to healthy plants seen elsewhere. It sounds as though the plants have suffered in transit, and I appreciate you taking the time to document this. Please be assured your comment are very helpful for us in investigating what has happened. We value your long-standing custom and are very sorry that this experience has fallen short of the standards you should expect from us. Kindest regards, Naomi, Suttons Customer Care

We’re very sorry to hear that only a small number of your plants have survived and that you were unhappy with the packaging. We can see we’ve been in contact to help resolve the matter and appreciate you taking the time to share your feedback. Kind regards, Hannah Suttons Customer Care

We’re very sorry to hear about your experience and appreciate how disappointing this must have been, particularly with the condition your seedlings arrived in and the losses you’ve described. We can see we’ve been in contact to help resolve the matter and regret that you felt your previous message was not responded to. Your feedback has been noted and shared with the relevant team for review. Kind regards, Hannah Suttons Customer Care

I am very sorry to hear that your Summer Bumper Garden Collection arrived in a damaged condition. This is not the standard we aim to provide and I can appreciate how disappointing this must be. We have emailed you directly to discuss the issue further and to ensure it is resolved as quickly as possible. Your feedback is greatly appreciated and will be shared with the relevant teams to help us improve our packing and delivery processes. Thank you for bringing this to our attention. Kindest regards, Naomi, Suttons Customer Care

Thank you for your feedback on Geranium Double Jewel 1 Bare Root. We are sorry to hear you have not yet seen any shoots. Different varieties can establish at different rates, depending on growing conditions, so there is still a chance they will come through in time. Kind regards, Sarah Thompson & Morgan Customer Care

Thank you for your feedback on Geranium Splish Splash 1 Bare Root. We are delighted to hear they are already establishing into nice compact plants. Kind regards, Sarah Thompson & Morgan Customer Care

Thank you for your feedback on Geranium Birch Double 1 Bare Root. We are sorry to hear you have not yet seen any shoots. We hope they will still come through in time as they continue to establish. Kind regards, Sarah Thompson & Morgan Customer Care

Thank you for your feedback on Geranium Double Plenum Caeruleum 1 Bare Root. We are sorry to hear that you have not yet seen any growth. Bare root plants can take varying amounts of time to settle in and begin shooting, particularly depending on conditions after planting. We hope you will see signs of growth soon as they continue to establish. Kind regards, Sarah Thompson & Morgan Customer Care