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Suttons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 23,400 reviews

Trusted Customer

Feefo Verified

3 days ago

Adegyl

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Product reviews

Date of purchase: 04/22/2026

Chris Goddard

Feefo Verified

GBR

1 month ago

What Chris Goddard said about Suttons:

Rubbish purchase and service

Most plants were dead or dying when they arrived but could be down to packaging at site or poor handling by post office

Naomi

Suttons

4 days ago

We are very grateful that you have taken the time to leave a service review and share your feedback with us. I am sorry to hear that your order did not meet your expectations on this occasion. Your comments are genuinely appreciated, as they help us to understand where improvements can be made and to maintain the high standards we aim to deliver. Please be assured that your feedback has been noted and will be shared with the relevant team for review. Thank you once again for taking the time to get in touch. Kindest regards, Naomi, Suttons Customer Care

Chris Goddard

3 days ago

Hi Naomi Thank you for getting back to me but as well as being given the money back I was promised a free set of 60 plants at know further cost once they arrived. I saw plenty of adverts both on my email and FB do must of been plenty of new arrivals. It is obvious too late to receive some free plants so this is just for your information. Regards Chris Goddar

Product reviews

Naomi

Suttons

4 days ago

I am sorry to hear that the Perfect Perennial Collection of plants did not meet the expected standard. I can confirm that this has already been resolved for you, and the appropriate action has been taken to put things right. We do appreciate you taking the time to share your feedback, as it helps us maintain the quality and service our customers expect. Kindest regards, Naomi, Suttons Customer Care

Date of purchase: 03/24/2026

Jodie Peters

Feefo Verified

GBR

3 days ago

What Jodie Peters said about Suttons:

Disappointed

Well packaged but awful quality of plants

Product reviews

Date of purchase: 04/21/2026

Trusted Customer

Feefo Verified

1 month ago

not happy

Yet to be decided, i am still disgusted with the product and will be very much more mindful about purchasing from Sutton's in the future.

Product reviews

Naomi

Suttons

4 days ago

We’re sorry to hear that you are not entirely happy with your Citrus Tree Collection, and we appreciate you taking the time to leave a review. If the trees have not improved since your review was posted, please do let our customer service team know. We’ll be very happy to look into this for you and ensure the matter is resolved appropriately. We value your feedback and are committed to making sure your plants establish and perform as expected. Kindest regards, Naomi, Suttons Customer Care

Trusted Customer

3 days ago

Date of purchase: 03/23/2026

Trevor Jackson

Feefo Verified

GBR

3 days ago

What Trevor Jackson said about Suttons:

Lovely products

First class service as always.

Product reviews

Date of purchase: 04/29/2026

Trusted Customer

Feefo Verified

4 days ago

HELPFUL

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

4 days ago

Quality service and value

Product reviews

Date of purchase: 05/04/2026

Trusted Customer

Feefo Verified

4 days ago

Quick arrival of the packet .

Product reviews

Date of purchase: 05/04/2026

Rodney Hyde

Feefo Verified

GBR

1 month ago

What Rodney Hyde said about Suttons:

Disappointed

Received as expected ,had the same order last year and the plants were better ,this year not as good ,several of the plants have died .

Harry

Suttons

4 days ago

We have emailed you regarding this, and we would be grateful if you could reply so we can look into it further for you. Kind Regards, Harry Suttons Customer Care

Rodney Hyde

4 days ago

Sent my response on 12/04/26 and you have only just responded 6 weeks later not a very good customer care response , the amount of plants that survived was about just over 50 % I know they were good value for money but not impressed with condition of the plants

Product reviews

Date of purchase: 03/19/2026

Susan Bray

Feefo Verified

4 days ago

What Susan Bray said about Suttons:

Great Quality

Plants well packaged and all intact upon arrival.

Product reviews

Date of purchase: 05/04/2026

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Broccoli Sprouting Summer Purple - Seeds

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Suttons Reviews

Clematis Pink FantasyMore reviews of this product (1)View product websiteEdgjkl Ssfgjo Jds

Perfect Perennial CollectionMore reviews of this product (355)View product websiteWhen the plants turned up fortunately I was outside the house and the postman had to physically hand me the parcel stating that was how it arrived . The packaging was all open it was soaking wet and...Read more

Magnolia GenieMore reviews of this product (3)View product websiteI spent £70 on plants and only one of them is actually still alive, very disappointed and won’t be using suttons again

Magnolia hybrid Stellar RubyMore reviews of this product (4)View product websiteThe only survivor

Wisteria sinensisMore reviews of this product (12)View product websiteOut of 5 plants (well, one was just a stick which is yet to show any signs of life!) only one has survived after they arrived, extremely disappointed

Onion Sturon Spring PlantingMore reviews of this product (41)View product websitegood value - without the postage. same

Citrus Tree Collection Citrus FruitMore reviews of this product (53)View product websiteconsidering Sutton's past reputation. I found that the rooted sticks you sold me to be the most unsutton like sale. even a gardener of over 70 years would have their work cut out to make anything of...Read more

Garden Gear - Three-Piece Rose Armchair Bistro Set - VerdiMore reviews of this product (2)View product websiteLooks good very light weight and comfortable.

Rosemary - Herb SeedsMore reviews of this product (8)View product websiteTURNED OUT LIKE CARROTS

Summer Bumper Garden CollectionMore reviews of this product (1,408)View product websiteExcellent quality and value

Kale Dwarf Green Curled - SeedsMore reviews of this product (12)View product websiteThe seeds have germinated without any bother, as you would expect.

Summer Bumper Garden CollectionMore reviews of this product (1,408)View product websiteValue wise good for the amount of plants, but the amount of plants that survive is not good ,likes of geraniums , busy lizzies and begonias have died . Don't think I'll be buying again

Summer Bumper Garden CollectionMore reviews of this product (1,408)View product websiteExcellent quality, I did have some losses but those were due to a delay in planting out and the very hot weather we have had has exacerbated a few of the seedlings drying out.

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