Suttons Reviews

Thank you for your feedback. We are sorry to hear you did not have the usual experience of our customers and can only apologise for the delay and disappointment caused to you. We do send both order confirmation and update emails to all our customers relating to their order as soon as this information is available. Dispatch confirmation and tracking information is also sent via email also once a parcel is collected from us by the courier to ensure you have this information. We are so sorry to hear you did not receive any of this information from us as we would expect. We have reported this to our communications team to investigate. We can see your order was successfully received and trust this arrived safely, and you are happy with your order. If you do have any other concerns, please contact our customer services team directly and they will be more than happy to assist you.

Thank you so much for the five stars! We are delighted to hear you are happy with our service and your order arrived to you safely. If there is anything further we can assist with please get in touch with our customer services team who will be more than happy to assist you.

Thank you so much for your fantastic review. We are delighted to hear of your satisfaction with your order and the service our team provided. We are so happy that your Christmas ordered was received in plenty of time as we had aimed to achieve. Thank you for taking the time to provide us with this feedback, we truly appreciate it.

Thank you for the five-stars! We are so happy to hear your order was received safely and in optimal condition. We truly appreciate you taking the time to provide us with your wonderful feedback and are delighted that you were happy with our service. We thank you for your custom and look forward to working with you in the future.

Thank you for your positive feedback and your five star review. We truly appreciate you taking the time to provide us the feedback on your experience, and are delighted that you were pleased with our service. We are happy to hear your order arrived to you safely and you are pleased with your order.

Thank you for your feedback. We are sorry to hear that you experienced an issue with the delivery of your order. If your order was received with damage, please contact our customer services team directly via email or phone and they will be more than happy to assist you with this. Unfortunately, although we package all of our products well to avoid damage in transit, there will always be some instances were parcels are not handles with the care we would like. We are always happy to resolve any issues such as this and would ask you contact us as soon as possible so we can come to a resolution with you.

Thank you so much for your kind words and fantastic review. We are so happy to hear you were delighted with our service and that your order arrived to your promptly as we would expect. We truly appreciate you taking the time to provide us with this positive feedback, it really helps us know we are doing the right thing for our customers.

Thank you for taking the time to provide us with your feedback and review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have raised this with our managers for them to investigate. I really appreciate you writing this feedback. We appreciate all feedback whether it is positive or negative as it provides us with valuable information to be able to improve our services. We thank you for your custom with us.

Thank you so much for the four stars! We are sorry that your order was delayed and there was an error with its dispatch. All issues like this are rare, we truly appreciate your patience and that you gave us the opportunity to quickly rectify the situation. We hope you are pleased with your order and would love to be able to serve you again in the future.

Thank you so much for the five-stars! We truly appreciate your feedback and are happy to hear you are delighted with your order.