underwear was poorly packaged and therefore dirty upon receipt.
Customer Services
Sunspel
4 years ago
Hi, thank you for the feedback on your recent order. We're so sorry to hear you've received your order poorly packaged and this meant your garment became dirty. Our items should always be packaged within plastic coverings, inside the parcel box to help prevent any damage to the product in transit, so we're sorry to hear this was not the case with your order. If you could please contact us at customerservice@sunspel.com we'd like to review this further with you and provide a resolve for any inconvenience that may have been caused.
Trusted Customer
4 years ago
The underwear was not in a box but it was in a ripped plastic bag hence why the products were dirty.
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