When I arrived in Vegas the front desk had no idea about the rooms being connected. They knew nothing about your company and the said that your company cannot guarantee connected rooms. This was a...
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Cherie
Suiteness
9 years ago
Hi Trusted Customer
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We are so sorry that your trip didn’t go smoothly. Having a terrible experience at the front desk is a stressful time and we are very sorry that happened.
Your connectors should have been guaranteed, the front desk was absolutely incorrect about that and we are working with The Venetian to make sure this issue never happens again. In fact, you were charged a $60 fee by the Venetian to guarantee your connectors so we have refunded this to your card.
If we can gain your trust to book again we would like to offer you a 5% discount in addition to any special offers that are running. Our concierge team is always available at (415) 857-2359 to resolve issues like you encountered immediately.
Cherie
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Excellent service by Suiteness
Excellent service with fast response to all my questions and very helpful.
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Trusted Customer
9 years ago
5 stars
First time I used this service no problems will use again
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Trusted Customer
Plantation, fl
9 years ago
What Trusted Customer said about Suiteness:
Super easy, great customer service
Super user friendly, quick online customer service and finds exactly what you need. Highly recommend
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Trusted Customer
9 years ago
Usability was great. Interface was very easy to use. The confirmation also ...
Usability was great. Interface was very easy to use. The confirmation also came quick from Suiteness as well as the hotel
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Trusted Customer
9 years ago
Easy to access, great staff!
Website was so easy to use. Great people are running the show... they got right back to me with answers to my questions. I'll get back to you after the trip to let you know how it all goes!
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Great prices, friendly & helpful staff
Cherie has been super helpful throughout my entire reservation process. I've made many changes as my group grew and shrunk and she has been responsive, friendly and extremely helpful. ...
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Trusted Customer
9 years ago
Prompt responses to all our questions and received instant confirmation of ...
Prompt responses to all our questions and received instant confirmation of our reservation from them and 24 hours from the actual hotel.
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Cherie was so warming and helpful. Robbie stepped in when Cherie was away a...
Cherie was so warming and helpful. Robbie stepped in when Cherie was away and they both were so responsive and knowledgeable. They made the experience so easy. Thank you!
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Trusted Customer
9 years ago
What Trusted Customer said about Suiteness:
Great site
Great experience and responded to requests promptly.
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