I ordered 2 umbrellas and only one arrived. I phoned over a week ago and was told they would send me the missing umbrella. Nothing has turned up as yet . . .
Penny Scallan
Penny Scallan | Com | AU
10 years ago
Your time in sharing your feedback with us is very much appreciated! I am sorry to hear that your order had not arrived in its entirety originally. I have followed up on this for you to ensure your umbrella has been dispatched! Please email us directly on info@pennyscallan.com.au if you would like further information.
Kind Regards,
Stuck on You Customer Service
We are grateful to receive your positive feedback on our service and products received! I hope your Lunch box and Backpack in the matching Juicy Apple design to be a hit!
Kind Regards,
Stuck on You Customer Service
Thank you so much for taking the time to share your positive feedback with us! We are very pleased to hear that you are loving your new Juicy Apple Umbrella!
Kind Regards,
Stuck on You Customer Service
We are happy to hear that you have had great service and the you are happy with your Lunchbox and hope that you get great use from this product.
Thank you for your positive feedback.
Kind Regards,
Stuck on You Customer Service
Service was excellent couldn't have asked for any better thank you
Penny Scallan
Penny Scallan | Com | AU
10 years ago
Thank you so much for letting us know how happy you have been with the service we have been able to provide you! We hope you are loving your new Space Monkey Backpack!
Kind Regards,
Stuck on You Customer Service
Thank you for sharing your feedback with us!
We are thrilled to hear you have been happy with your recent purchase of your Russian Doll Medium Backpack and hope it will be very useful when travelling to and from school and kinder!
Kind Regards,
Stuck on You Customer Service
Thank you so much for the positive Feedback!
We are very glad you are happy with your Backpack Large and hope it comes in great use to you!
Kind Regards,
Stuck on You Customer Service
Package arrived damaged, there was no padding around the boxes/items, and a large hole in the package. Luckily nothing was lost in transit, as all items were loose.
Penny Scallan
Penny Scallan | Com | AU
10 years ago
Thank you for your feedback!
I am very sorry to hear your order was not packed correctly!
I will be sure to pass this on to my dispatch team for future reference to ensure all orders are being sent out protected and wrapped in the correct way.
I am glad to hear nothing was lost or damaged and I hope you enjoy your new Chirpy Bird size 8!
Kind Regards,
Stuck on You Customer Service
We are thrilled to know you have found our service to be prompt and for your Toiletry Bag to be exactly what you had hoped for!
Kind Regards,
Stuck on You Customer Service
Thank you for your feedback!
I am so glad to hear you are happy with the quick and efficient service you received! However I am sad to hear this news about your bag!
I have emailed you directly to discuss this further.
Kind Regards,
Stuck on You Customer Service
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