Stephensons Reviews

Thank you for taking the time to complete the customer feedback form. We are currently trialling the use of the feedback system in order to improve our service and to better understand our customer requirements. Unfortunately, the feedback was sent out before we could process your order. I have checked with the customer service team who inform me that your order has now been successfully delivered. We hope you will continue to use stephensons.com in the future.

First of all we would like to thank you for taking the time to complete the customer feedback form. In response to your feedback, we are very sorry that you were dissatisfied with your Universal 9000 Teapots. We pride ourselves on sourcing quality products to our customers and thus is the reason Stephensons has been supplying the best bars and restaurants since 1868. It therefore comes as a disappointment when we checked our remaining 14oz Teapots and noticed the problem you so kindly pointed out. We have already contacted the supplier and notified them of this problem and are waiting for their response. We will be in contact with you shortly.