Good morning Andy,
I believe your Service Manager Janet has been in contact with you in relation to this issue.
We'd like to assure you that this will be resolved as soon a possible. As a goodwill gesture, we'd like to offer you 50 of our own bags from Spotless's Waste Company ACE. We will also uplift these for you free of charge.
Janet will be in touch with you to give you further information.
Please do not hesitate to contact us if you need any further assistance.
Roger Green,
CEO