Telesales person very clear efficient and knowledgeable. I have used SD before and like the fact is specific for my sport and I am clear and confident with my cover and can get on with cycling.
Ben
SportsCover Direct
9 years ago
It's great to hear you were easily able to arrange your cycling insurance once again - thanks for your feedback.
I have bought cover for my sport climbing trips abroad from you several times. I find it very annoying that the group that sports climbing is in seems to change between group2 and group4 not...
Read more
Alison
SportsCover Direct
9 years ago
We moved sport climbing & rock climbing from group 2 to group 4 in July 2016, and it hasn't moved groups since then. We regularly review and assess the sports that we cover in relation to claims. If a particular sport has a high claims ratio, then rather than put up the prices for all the sports in that group to cover the claims, the relevant sport is moved to a higher group (or lower group if the claims are low). Rock climbing and sport climbing have unfortunately produced several very high value claims for us recently, hence the change of group. We're sorry that this has affected the sport that you participate in, but it is not likely to move groups again in the near future.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.