Offer a weekend service - so customers can actually speak to someone
Steffi
SportsCover Direct
9 years ago
We regularly review our office hours in line with demand. We will take your comment on board next time our opening hours are reviewed.
In the meantime I can see that you took out a second policy as you had put the wrong date on the first policy that you bought. I can confirm that the first policy has been cancelled and refunded to your card.
Date of purchase: 08/05/2017
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Trusted Customer
9 years ago
What Trusted Customer said about SportsCover Direct:
A friendly, polite and knowledgeable approach from your team. I am a returning customer having used you to insure my young sailor in the recent topper world championships.
Steffi
SportsCover Direct
9 years ago
Thank you for choosing to renew your policy with us. We are glad our team were able to help you with your request.
Date of purchase: 08/03/2017
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Trusted Customer
9 years ago
What Trusted Customer said about SportsCover Direct:
Excellent service over the phone - my wife is doing a charity trekking challenge in India. At the end, I will join her there to start our holiday, before moving onto Nepal where we will do some...
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Steffi
SportsCover Direct
9 years ago
Thanks for your feedback David. I believe it was Jessica who helped with your request and she is a great member of our team! We hope you and your wife have a lovely trip and wish you all the best.
Date of purchase: 07/31/2017
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Trusted Customer
9 years ago
What Trusted Customer said about SportsCover Direct:
The lady I spoke to was very helpful, she explained to me how it worked and if for some reason my sky dive had to be cancelled on that particular day it could be moved to another day, simply by...
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Steffi
SportsCover Direct
9 years ago
Thanks for your kind feedback Pauline. I believe it was Alison who helped you with your query, and she is a great member of our team. We hope you have a great time sky diving and wish you all the best.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.