Regular customer, and the bargains available on my favourite running shoes make me keep coming back even after a mix up with a discount not being applied to a previous order.
Always a good service with sports shoes my only gripe is I had a pair of trainers on pre order which I then cancelled and was still sent and charged the trainers and then had to pay for these to be...
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SportsShoes.com
SportsShoes.com
13 years ago
Thank you for your feedback. We would like to apologise for the error on your order in regards to the sending of the pre order item. I can confirm that this return has now been refunded. If you would like to send proof of postage for this delivery, we will be more than happy to have this refunded also.
With the sizing on your item received, I have taken this up with our Web Team who will look into this with immediate effect. If these goods are not suitable, we are happy to exchange this size for you.
Best Regards
Verity
SportsShoes.com
SportsShoes.com
13 years ago
Thank you for your feedback. We would like to apologise for the error on your order in regards to the sending of the pre order item. I can confirm that this return has now been refunded. If you would like to send proof of postage for this delivery, we will be more than happy to have this refunded also.
With the sizing on your item received, I have taken this up with our Web Team who will look into this with immediate effect. If these goods are not suitable, we are happy to exchange this size for you.
Best Regards
Verity
Easy to order prodcuts and alway deliver. Only had one issues were an order was place and 3-4 weeks later when i rang i was told it wasnt available. I should have been notified sooner
took too long for delivery and the postage cost was too much for the size of the package and the lack of speed of the delivery
SportsShoes.com
SportsShoes.com
13 years ago
Thank you for your feedback. We appreciate your comments, and have taken this into consideration. I would like to confirm that with the standard delivery method you have chosen, goods can take three to five working days to arrive. I do hope that your goods were successfully received within this time frame.
I would like to confirm that I have taken this up with our Logistics Controller, and for the size of the parcel sent, we are happy to refund £2.50 for you.
Please let me know if there is anything furthermore that I can do to help,
Kindest Regards
Verity
SportsShoes.com is the UK's no 1 running and fitness retailer, with over 7,000 running and fitness products from the top and specialist brands, all at great prices. We're passionate about helping our customers achieve an active and healthy lifestyle through running and fitness and are very proud to have been awarded Feefo Gold Trusted status for excellence in customer service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
SportsShoes.com is the UK's no 1 running and fitness retailer, with over 7,000 running and fitness products from the top and specialist brands, all at great prices. We're passionate about helping our customers achieve an active and healthy lifestyle through running and fitness and are very proud to have been awarded Feefo Gold Trusted status for excellence in customer service.
