Spirit of the Andes Reviews

Dear Valued Customer, Thank you for sharing your feedback with us. We’re very sorry to hear that your experience with the Cleo Cardigan fell so far short of expectations and appreciate the detailed context you’ve provided. It sounds like the scent issue and subsequent washing challenges were incredibly disappointing, especially given how carefully you tried to resolve it on your own. We strive to deliver high-quality alpaca products that mirror the long-lasting, luxurious experience you described from your previous alpaca purchase, and it’s clear this piece did not meet that standard. Ideally we would like to see the product you received and conduct a quality check as this is not an issue that has been raised before with any of our products including the many Cleo Cardigans that have been sold this season. If you’re open to it, we’d love to make this right by either facilitating a return or offering an exchange for a different item. Our customer service team is here to support you in finding a solution that better reflects our commitment to quality and your trust in our brand. We will be in touch with you to confirm the next steps in resolving this issue. Thank you again for helping us understand where we can improve. Customer-Services Team Spirit of the Andes