They got my initial order hopelessly wrong, delivered one wrong item and omitted two more. But they put it right the next day by express delivery, so not the end of the world. And I had a nice...
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sousvidetools.com
sousvidetools.com
12 years ago
Hi Roger. Please accept our apologies. We are aware of the picking error with your order and I can not apologise enough. We realised within a few hours of the mistake we had made. This is not the usual standards of service we offer and I can not apologise enough. Thanks, Alex
Trusted Customer
12 years ago
I'm sure this problem was a one-off blip, caused by an unexpected surge in demand, and it was very quickly rectified. I'll certainly buy from sousvidetools again.
huge apologies. The original lid must of either got damaged in transit or this was a picking error. These lids are cut in a very delicate way via a water jet cutting machine to ensure we have no scratching. I will contact you directly to resolve this matter. I am very sorry about this inconvenience. Thanks,
Trusted Customer
12 years ago
excellent service given. thank you!
Trusted Customer
12 years ago
I was contacted very quickly and could settle the matter to my full satisfaction. Thank you again, sousvidetools! I am going to buy off you again for sure!
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