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smei Reviews

Displaying all 2,567 reviews

Andrula

Feefo Verified

3 years ago

What Andrula said about smei:

Great service

Date of purchase: 12/04/2022

Trusted Customer

Feefo Verified

3 years ago

Service not so good as it was when I first started with you. I’ve been a customer for eleven years but last couple of years I’ve had to contact you to sort my insurance. I’ve been constantly calling...

Lauren Charlesworth

smei

3 years ago

Thank you for your response, we apologise that the renewal process was not up to standard this is certainly not how we want our customers to feel. I have raised this matter internally and arranged for someone to contact you to discuss this in more detail to prevent this from happening again in the future. Should you have any further queries in the meantime, please do not hesitate to get in touch on 0330 818 7661. Kind Regards, Lauren Charlesworth SME Insurance Services

Trusted Customer

3 years ago

Still waiting for someone to contact me that was 4 weeks ago !!

Lauren Charlesworth

smei

3 years ago

Thank you for notifying me of this, I understand the Executive has tried to contact you by phone today but was unsuccessful and has sent you an email instead. Kind Regards, Lauren Charlesworth SME Insurance Services

Trusted Customer

3 years ago

Not received an email.

Lauren Charlesworth

smei

3 years ago

Thank you for your response, I can see the email was sent to you on 28/11 and is attached to the file, I have forwarded this from my email address this time for your reference. Kind Regards, Lauren Charlesworth SME Insurance Services

Date of purchase: 11/01/2022

Christine

Feefo Verified

3 years ago

What Christine said about smei:

got me sorted straight away vey polite and helpful

Date of purchase: 11/21/2022

Allison

Feefo Verified

3 years ago

What Allison said about smei:

Great

Always find best price good communication

Date of purchase: 11/20/2022

Pauline

Feefo Verified

3 years ago

What Pauline said about smei:

Normally the SME service is good and helpful however this years insurance took quite a few phone calls and not always replied when said and I had to ask a few times if the adjustment to policy was...

Lauren Charlesworth

smei

3 years ago

Thank you for your feedback, I apologise your query was not picked up promptly, I have raised this matter internally to prevent this from happening again in the future. Should you have any further queries, or wish to discuss this in more detail, please do not hesitate to get in touch on 0330 818 7662. Kind Regards, Lauren Charlesworth SME Insurance Services

Date of purchase: 11/16/2022

Susan

Feefo Verified

3 years ago