They did not invite renewal on time or send a written renewal invitation
Product reviews
Lauren Charlesworth
smei
7 years ago
Thank you for your response, as an FCA regulated Insurance Broker, we can confirm that we have a duty to notify all our customers within good time regarding their renewal, following a review, a renewal notice was posted on the 27th December 2018, and further correspondence thereafter, however unfortunately we were unable to get in contact with you.
We have referred the increase of premium to the Underwriting Department who have advised that this was due to an increase, and addition of covers from the previous year. Due to this increase, we did check all other insurers on our panel, but unfortunately this was the best price we could offer. We do encourage our customers to actively shop the market to ensure we remain competitive.
Should you wish to discuss this matter further, please do not hesitate to get in touch on 0330 134 4602.
Could done better rang twice to get business then rang for payment which I paid
Still waiting for paper was promised when payment was taking takes to long to sort one customer gentlemen polite but...
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Product reviews
Lauren Charlesworth
smei
7 years ago
Thank you for your feedback, I apologise that the documents have not been received, these have been posted to you and should be received soon.
Should you wish to discuss anything with us in the future, please do not hesitate to get in touch on 0330 134 4602.
Kind Regards,
Lauren Charlesworth
Senior Customer Service Advisor
Date of purchase: 01/28/2019
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Trusted Customer
7 years ago
What Trusted Customer said about smei:
The company are sound they gave me another quote for this year and it was much the same as last year so it was a no brainer not to renew again lets hope it happens again next year thanks guys.
Ken...
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.