SME Inc. USA Reviews

Our team really enjoys working with y'all! Thank you for taking the time to share your positive feedback. Our mission is to provide fast + delightful service to our clients. Happy to see we accomplished this on your last shopping experience. We look forward to serving you again soon! :)

Good Morning and thank you for your feedback! I understand your frustration with the shipping cost for your recent purchase. Our shipping rates are based on the subtotal amount of your order, as detailed on our website. For orders under $99.99, we charge a flat rate of $12.95 to cover the cost of shipping and handling. We strive to be transparent about our shipping fees and have them listed clearly on our website to avoid any confusion. We appreciate your feedback and will certainly take it into consideration as we evaluate our shipping policies in the future. However, please note that we do our best to keep our prices competitive while still providing quality products and services to our customers. We hope that you'll continue to shop with us in the future and we're happy to hear that you're satisfied with the product and delivery time.

Thank you for your glowing review, Lisa! We're happy we could provide a delightful experience with those fun product samples. If there's anything we can do to serve you better, please do not hesitate to ask. It would be our pleasure to assist you. Enjoy your day!

Thank you for your feedback, Wanda! Thankfully those little mix-ups don't happen too often, but when they do, our mission is to provide a resolution quickly & efficiently with consistent communication. I'm glad to see we accomplished this for you. We look forward to serving you again in the future! :)

Thank you for your glowing review! Our mission is to provide fast & efficient service. I'm happy we crushed it for you on this order! :) We look forward to serving you again in the near future. Enjoy your day!

Thank you for your glowing review, Greg! In today's world, where pricing just seems to be going up & up & up, we continue to look for ways to provide professional-quality healthcare items at affordable prices. I'm thrilled to see this translated on your recent order for PowerStep Insoles - an excellent product! Recently, we've actually been able to identify a handful of products where we could cut deals and LOWER pricing (you'll find them here: https://www.smeincusa.com/sale/bargains). Our intention is to provide as much relief as we can during these challenging times. If you have any questions or need any help, please don't hesitate to ask. It would be our pleasure to assist you. Enjoy your day!

We think YOU'RE awesome, Dolores! Thank you so much for your positive feedback

Thank you for your feedback, Hollie -- we think you are pretty great, too! :) We're happy you're enjoying a smooth experience with SME. If there's ever a hiccup, please do not hesitate to reach out to us. We are here to help!