Thank you for your positive review! We strive for speed & accuracy, so it really motivates our team to hear clients' feedback like yours. We appreciate your business and look forward to serving you again soon.
When I didn’t put down the correct mailing address versus the shipping address, they actually called me to make sure that they had everything correct. And then they sent it out that day.!
Pam
SME Inc. USA
2 years ago
Thank you for your positive feedback! We are very proud of our customer support team, especially when they go above & beyond in this particular manner, to ensure accuracy and speedy delivery. This is naturally a contributing factor to our recently-received Platinum Trusted Service award.
Product reviews
Date of purchase: 01/26/2024
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SC
Scott
Feefo Verified
Harrison Arkansas
2 years ago
What Scott said about SME Inc. USA:
Has the best relief for back pain. Strength is 10% menthol the highest you can find on the market
Pam
SME Inc. USA
2 years ago
Thank you for your feedback, Scott! Back pain can be so debilitating. We're thrilled to hear that STOPAIN® CLINICAL Pain Relief Gel has been delivering effective pain relief.
**When you place your next order with us, please give me a heads-up -- I'll make sure to add some extra Stopain samples to your box -- Great for travel or on-the-go applications, or to share with your friends/family.
Thank you for your business and we hope to serve you again in the near future. :)
- Pamela Rouen pam@smeincusa.com
Product reviews
Date of purchase: 01/22/2024
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Trusted Customer
Feefo Verified
2 years ago
Good purchasing process; ships timely. Website easy to navigate.
Pam
SME Inc. USA
2 years ago
Thank you for your positive feedback. Our team always strives to get 5 stars, and we're sorry to see we missed the mark on your recent order. I understand you were not satisfied with the quality of a recent order of foam Valutrode electrodes. Have you tried our SME Supertrodes? Our team will reach out to coordinate a sampling effort with you.
Product reviews
Date of purchase: 01/22/2024
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EAST CAROLINA UNIV - ATHLETIC TRAINING
Feefo Verified
2 years ago
What EAST CAROLINA UNIV - ATHLETIC TRAINING said about SME Inc. USA:
Great service! Would recommend
Pam
SME Inc. USA
2 years ago
Thank you for your positive review, Kelsey; it really motivates our team! We are so grateful for your continued business. If there's anything we can do to better serve you and the athletic training crew at ECU, please don't hesitate to ask. We are here for you :)
Enjoy your day!
We strive to provide FAST + friendly service to our clients, so it's really encouraging to hear that we #CrushedIt with your recent order. Thank you for your positive feedback, and we look forward to serving you again real soon. :)
Date of purchase: 01/17/2024
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Trusted Customer
Feefo Verified
2 years ago
The process to order is simple, and shipping is quick!
The ordering process was simple and the shipment was so fast! The website is easy to navigate and the welcome package was a pleasant surprise!!
Pam
SME Inc. USA
2 years ago
Thank you for your positive feedback, Mary! We love that you were surprised by our "Welcome to SME" kit; our favorite way to give back and onboard our new clients. It's our team's mission to provide a fast, accurate, and delightful experience to our clients. Thank you for your business, and we look forward to serving you again soon!
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.