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Slumbersac US Reviews | Customer Service Reviews for https://www.feefo.com/reviews/slumbersafe | Feefo

Trusted Customer

4 years ago

Date of purchase: 01/01/2021

Shipment Held Up For a Month

I ordered on January 1st and the package hasn't left Germany. UPS isn't showing any movement updates. One of the blankets is a gift for a friend and I hope it comes in time for me to even give it. I...

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Customer Services

Slumbersac US

4 years ago

Hi Unfortunately we had an issue with some UPS parcels en-route from Germany getting stuck in Holland then being returned to us. We understand your order has now reached last week. The issue with UPS has been resolved and we apologise for any inconvenience caused.

1

Trusted Customer

4 years ago

Date of purchase: 01/04/2021

No service

If I could give zero stars I would. I never received my slumbersac. No response when I asked for assistance.

Customer Services

Slumbersac US

4 years ago

Hi. I understand you were in contact with our customer service department last week, who explained that your parcel is stuck in in Holland due to Brexit changes. We understood that you were happy to wait for the parcel. Our customer service department will be contact you again to determine if you would prefer a refund. We understand it is frustrating an apologise for the inconvenience caused. This is an issue with the courier and we are pursuing the matter.

Product reviews

Customer Services

Slumbersac US

4 years ago

Hi. I understand you were in contact with our customer service department last week, who explained that your parcel is stuck in in Holland due to Brexit changes. We understood that you were happy to wait for the parcel. Our customer service department will be contact you again to determine if you would prefer a refund. We understand it is frustrating an apologise for the inconvenience caused. This is an issue with the courier and we are pursuing the matter.

0

AA

Ana Antic

4 years ago

Date of purchase: 12/29/2020

What Ana Antic said about Slumbersac US:

Sizing misleading, customer service awful

I've ordered a new sack for my daughter as she is outgrowing her old one from Slumbersac. After spending almost an hour looking at their confusing size charts, we ordered one size up and the sack...

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Customer Services

Slumbersac US

4 years ago

Hi. Thank you for your feedback. Our sleeping bags are intended to be be large enough to move around in whilst sleeping and not fit like clothing. Your comments will be passed to our design team to keep in mind and perhaps consider more illustrations on intended fit.

Product reviews

0

Trusted Customer

4 years ago

Date of purchase: 12/30/2020

Excellent sleeping bags

Product reviews

0

Trusted Customer

4 years ago

Date of purchase: 12/29/2020

Wonderful product

Fast order processing and speedy shipping. The product was packaged properly and product presentation represented quality. The garment was well constructed and the stitching was excellent.

Product reviews

0

WL

wan-ting lin

4 years ago

Date of purchase: 12/28/2020

What wan-ting lin said about Slumbersac US:

Size are totally different than it described! I want to return

Customer Services

Slumbersac US

4 years ago

Hi You are most welcome to return your order. Please contact us on service@slumbersac.com to arrange this.

Product reviews

0

Trusted Customer

4 years ago

Date of purchase: 12/18/2020

I really cannot review the sleep sac as I still have not received it.

Product reviews

0

AM

Ansley McGihon

4 years ago

Date of purchase: 12/22/2020

What Ansley McGihon said about Slumbersac US:

Great solution for older children with special needs!

I’m so pleased with the Slumber Sac for ages 6-10. My special needs child long since outgrew all other sleep sacks, but sleeps in a special tent bed with only a fitted sheet and needs the sleep sack...

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Product reviews

0

Trusted Customer

4 years ago

Date of purchase: 12/04/2020

Shipping not free to the US.

Like the sleep sack. However, the website said shipping was free to the US and when I inquired with customer service all they told me was that the website was wrong. They didn't offer any discount...

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Product reviews

0

Trusted Customer

4 years ago

Date of purchase: 11/20/2020

The sleepwear is really cute and warm.

Product reviews

0

Slumbersac US Reviews

All-Year Sleeping Bag with Feet for adults 2.5 Tog in different coloursMore reviews of this product (2)View product websiteI never received my item and can’t get a refund because no one will return my email

All-Year Children Sleeping Bag with Detachable Sleeves in different designsMore reviews of this product (2)View product websiteNice design. The sleeping bag can be used in different room temperature.

All-Year Baby Sleeping Bag with Detachable Sleeves in different designsMore reviews of this product (3)View product websiteGarment construction is great and the stitching is secure. Snaps and zipper pull operate with no trouble.

Winter Sleeping Bag with Feet, Non-Slip Soles and Detachable Sleeves, 3.5 Tog in different designsMore reviews of this product (5)View product websiteSize are totally different than it described! I want to return

All-Year Sleeping Bag with Feet, Non-Slip Soles and Detachable Sleeves, 2.5 Tog in different designsMore reviews of this product (5)View product websiteSize are totally different than it described! I want to return

All-Year Sleeping Bag with Feet 2.5 Tog in different coloursMore reviews of this product (1)View product websiteHave not received this yet.

Summer Kids Sleeping Bag in 0.5 Tog, unpadded in different designsMore reviews of this product (2)View product websiteSee my comment about the service. I really commented on the product there and not the service. Service was great, too.

All-Year Sleeping Bag with Feet, Non-Slip Soles and Detachable Sleeves, 2.5 Tog in different designsMore reviews of this product (5)View product websiteSleep sack is soft and warm for my son. His room gets down to 62F so the 2.5 TOG is perfect for him. And its super soft.

SlumberOrganix 100% Organic Cotton Winter Sleeping Bag with feet and Detachable Sleeves 3.0 TogMore reviews of this product (2)View product websiteThe sleepwear is really cute and warm. I really like the zip design and hope it can be applied to other lines as well.

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