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We take your comfort very seriously - If you have any queries no matter how small, please don't hesitate to get in touch.

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ratings over the past year

Sleepbear is no longer an active Feefo customer
Displaying all 101 reviews
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Sleepbear customer
7 years ago
Date of purchase: 06/30/2017
What Sleepbear customer said about Sleepbear:
The product is first class.
Good service and delivery on time.
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Sleepbear Team
Sleepbear
7 years ago
We strive to deliver on what we promise Glenn, so that’s great to hear we got it right for you!
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Trusted Customer
8 years ago
Date of purchase: 01/06/2017
Really great customer service!
Excellent service from beginning to end. From the helpful advice before purchase, right through to the arrival of the mattress and the after care.
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Sleepbear Team
Sleepbear
8 years ago
We strive to give first class customer service Michelle, so it's great to hear that the Sleepbear team are getting it right!
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Trusted Customer
8 years ago
Date of purchase: 06/15/2017
Great service leads to great sleep.
Excellent service and advice, in support of a great product. Staff gave accurate and concise answers to my questions. My Sleepbear was delivered as arranged.
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Sleepbear Team
Sleepbear
8 years ago
We're glad we got it right for you John, thanks for the brilliant feedback.
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Trusted Customer
8 years ago
Date of purchase: 06/18/2017
Lack of information with mattress Lack of contact or follow up No details of how to return the mattress at the end of the trial - or before
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Sleepbear Team
Sleepbear
8 years ago
We're sorry to hear that your information pack was missing from the mattress box. A replacement is on its way! Please be assured that the Sleepbear team are always on hand to answer any questions and deal with any queries, so please don't hesitate to get in touch anytime.
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Trusted Customer
8 years ago
Date of purchase: 06/07/2017
Bliss!
I paid for Saturday delivery and became a little worried when I hadn't received a dispatch notification from Sleepbear by Friday. However, after an email was sent I was reassured the mattress would...

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Sleepbear Team
Sleepbear
8 years ago
We're sorry that your despatch note arrived so late Neil. They are produced from an automated system and as this proved, even technology can be slow to react at times! Your Sleepbear was made to order on the Friday and dispatched that evening in time to reach you on Saturday. Please be assured that the Sleepbear team are always on hand to answer any questions or queries and assist in any way we can.
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SC
Sleepbear customer
8 years ago
Date of purchase: 05/25/2017
What Sleepbear customer said about Sleepbear:
The mattress arrived the wrong day but I was impressed by the apology we received concerning this. Very welcome
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Sleepbear Team
Sleepbear
8 years ago
We're sorry your new Sleepbear was delivered a day early, Mary - hopefully you got to enjoy it sooner than expected! Our mattresses are made to order, so it's normal to experience a slight new smell - which soon dissipates.
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Trusted Customer
8 years ago
Date of purchase: 05/02/2017
Good customer service
I was informed the mattress would take two days to deliver instead of the usual ne day. As I had to empty our water bed before setting up the new bed . At least I was informed and did not empty the...

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Sleepbear Team
Sleepbear
8 years ago
We do our utmost to keep customers informed during the delivery journey, so we're glad that paid off for you Rose. After your water bed, we're so pleased to hear that you're feeling the benefits of Sleepbear and wish you many more nights of restful sleep to come. We know you're keeping your Sleepbear, but our returns process is actually very easy. No need to keep the box - our charity partner will collect the mattress as it is. We'll make sure to keep you updated on the arrival of our pillows!
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SC
Sleepbear customer
Leighton Buzzard
8 years ago
Date of purchase: 05/12/2017
What Sleepbear customer said about Sleepbear:
First Class Service & Product
After looking at numerous mattresses I decided to give Sleepbear a call and they were very helpful. They reassured me about the 100 day trial and the fact that if we found the mattress wasn't...

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Sleepbear Team
Sleepbear
8 years ago
We've worked hard to produce a mattress that offers our customers the best of both worlds; the comfort of a memory foam mattress, with the added benefits of latex along with an affordable price tag!  We all love a bit of luxury and we're happy to hear we got it right for you Paul. 
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SC
Sleepbear customer
Perthshire
8 years ago
Date of purchase: 04/15/2017
What Sleepbear customer said about Sleepbear:
Took a while to adapt but now glad I persevered!
Excellent service! I initially made contact with a couple of queries which were answered very promptly and in a friendly manner. I then made an error in the online ordering process which left me in...

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Sleepbear Team
Sleepbear
8 years ago
Wow Gillan, what a fantastically comprehensive review!   You have proved so many points.  From taking the time to adapt to a new mattress to illustrating the positive effects both mentally and physically after getting the rest you need, with amazing results!  We are a family business and strive to give the level of service we expect ourselves, so its great to hear that we achieved just that for you.  Thanks Gillian and we wish you every success with your new health and fitness regime.   
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Sleepbear customer
London
8 years ago
Date of purchase: 04/21/2017
What Sleepbear customer said about Sleepbear:
The Right Choice
Mattress delivered on-time with the minimum of fuss.
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Sleepbear Team
Sleepbear
8 years ago
Choosing a mattress really is a considered purchase from both a monetary and comfort point of view.  We're really pleased that after mulling over the options, you chose Sleepbear and from your experience so far, it sounds as though you definitely made the right choice. Here's to many more years of great sleep James! 
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About Sleepbear
Sleepbear combine a luxuriously comfortable mattress with scientific hygiene technology for the best restorative sleep possible.
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8 Church Green East, Redditch, Worcestershire, B98 8BP, United Kingdom
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About Sleepbear
Sleepbear combine a luxuriously comfortable mattress with scientific hygiene technology for the best restorative sleep possible.