SkyParkSecure Reviews

Hi Clive, Thank you for taking the time to leave a review although we are very sorry to hear that you got misleading information. I can see from our system that you contacted our Customer Service Team 3 hours prior to your arrival into the car park and advised you had prebooked the incorrect terminal, our customer service adviser contacted the car park directly for their information. Unfortunately the car park staff were unable to advise if the booking could be changed so the best way to proceed was for you to ask on arrival to the car park if you could go and park in the alternative terminal and if not you would need to get the Heathrow Express from T5 to T3. We can only apologise if this was incorrect and we would really appreciate if you could send us some further information on this so that we can update our procedures and contact the car park if necessary. Thank you in advance.