Very good service, was told there were no suitable flights left by them and a few other companies but then had a call saying they'd found some
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Trusted Customer
kent
10 years ago
What Trusted Customer said about Ski Solutions:
friendly and helpful.
Friendly and very helpful service. Good communication and very efficient.
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Trusted Customer
London
10 years ago
What Trusted Customer said about Ski Solutions:
Excellent service and very helpful
Very friendly and had exactly what I needed!
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Trusted Customer
10 years ago
Knowledgeable staff with personal experience of my chosen resort.
Knowledgeable, efficient, helpful. Personal experience of the resort was very helpful
Would recommend, yes.
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Trusted Customer
East Molesey
10 years ago
What Trusted Customer said about Ski Solutions:
Short stay in Megeve at short notice
Provided all travel arrangements, and very nice hotel, only needed B&B but could get meals there. Plenty of places in village to eat. Fairly close to ski lifts, but could rent a space at ski hire...
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Trusted Customer
Benfleet. Essex.
10 years ago
What Trusted Customer said about Ski Solutions:
Easy to arrange and book
All questions kindly answered. Was booked quickly and easily. Thanks!
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Trusted Customer
10 years ago
What Trusted Customer said about Ski Solutions:
Helpful but not very competent
The agent Anna was helpful and when an offer that appeared available could not be booked directly online mentioned the possibility of phoning the supplier. However she didn't go on to do this until I...
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Rebecca
Ski Solutions
10 years ago
Dear Eric
I am sorry if you feel the service your received from us didnot meet your expectations. I have looked further in to your booking tounderstand where we may have fallen short. You initially contacted us via livechat and spoke with Anna, which you then followed up with a phone call but unfortunately Anna was unavailable. I understand Anna returned your call within half an hour and ran through a number of options with you. When your preferred option in Tignes was not showing as available she offered to call the tour operator to double check the availability. You received a further call from Anna within 15 minutes to confirm that the operator was able to buy in additional flights for your preferred option and you went on to confirm the booking with Anna. Your first choice chalet was confirmed and booked within an hour of your first call to us.
I am sorry for the error that was made on your bookingconfirmation. I understand that you called us to correct the error but our After Sales team were all busy on other calls. A message was left with the team but understandably during the peak of winter we are unable to respond to our clients immediately, however our service levels dictate that all clients will receive a response from us within the working day that they contact us. You called an hour after your initial call and spoke with one of the After Sales team who corrected the name and issued you with revised documentation whilst you were on the phone.
In regards to ski hire, Anna gave options and prices over the phone and you confirmed that you were happy to contact us the following day to make arrangements. When speaking with our After Sales team you requested the prices by email, which were sent over immediately.
I hope that you had an enjoyable holiday in Tignes.
Kind regards
Rebecca
General Manager
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Trusted Customer
10 years ago
Great friendly service
Sophie was very helpful and sorted my holiday.
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Trusted Customer
10 years ago
What Trusted Customer said about Ski Solutions:
Club Med Booking
Sophia was well informed, friendly, efficient and overall provided an excellent service.
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