We found that Alice at Ski Solutions provided a first class service; we have booked up a chalet for the 12 members of our party in Meribel on the date that we needed to go.
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Trusted Customer
Sydney Australia
10 years ago
What Trusted Customer said about Ski Solutions:
Wonderful service
Extremely helpful and knowledgeable
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Trusted Customer
10 years ago
Good service
Very helpful to get the right package for us, dispite not being a standard weeks skiing. Looked in to different departure airports for us, with prices and times. Made a mistake in hotel pricing but...
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Trusted Customer
10 years ago
Excellent service and knowledge
Excellent service and knowledge, first time we have used ski solutions but will be using again.
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Trusted Customer
10 years ago
What Trusted Customer said about Ski Solutions:
Very good ski holiday booking
Excellent
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Trusted Customer
London
10 years ago
What Trusted Customer said about Ski Solutions:
It was disappointing when you are paying so much money.
The contact at Ski Solutions had a rather curt manner and made a number of mistakes with the holiday, including the London airport, the availability of the hotel and the transfer arrangements.
Rebecca
Ski Solutions
10 years ago
Dear Andrew
Thank you for taking the time to provide feedback on the service you received from us and I am sorry in this instance it fell short of your expectations. It is hugely regretable that you found your contact to be curt, previous Feefo feedback has been very positive but all feedback we receive is used to help us improve the service we offer and I have addressed your comments with your Account Manager.
As our holidays are tailor made we have to obtain availability from our hotel partners for each individual client. I understand that there was some miscoummunitcation with hotel in regards to check-in dates for the New Year period for which we are very sorry.
In regards to your transfer, the majority of our clients will take a private transfer and as a result we only have a partnership with one company offering shared transfers. After booking your Account Manager found a shared transfer company the offers a far better service, with smaller vehicles and less stops en route, hence the change to your booking.
I hope you have an enjoyable holiday over New Year. If you have any queations prior to departure please do not hesitate to contact our After Sales team on 020 7471 7711.
Kind regards
Rebecca
General Manager
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Trusted Customer
10 years ago
Well informed advice. Clear pricing with no add ons.
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Trusted Customer
London
10 years ago
What Trusted Customer said about Ski Solutions:
Excellent
Friendly helpful and informative. Knowledgeable about resorts/options. Sensitive to budget.
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Trusted Customer
Warrington
10 years ago
What Trusted Customer said about Ski Solutions:
Friendly service
Very friendly although not totally efficient. Yes I would book through them again, I did a lot of the research myself, and on enquiring alternatives were offered and not the original one I enquired...
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Trusted Customer
Chepstow
10 years ago
What Trusted Customer said about Ski Solutions:
Helpful and easy
Very helpful and knowledgeable - good website and then easy to speak to someone .
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
