Excellent service and offered an early booking discount.
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Excellent service.
Amy found the perfect solution to my skiing requirements - in budget, best option airport and flights and a catered chalet. Took all the hassle out of arranging the trip.
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Excellent service
Listened to what I wanted. Called back with 3 options, one recommendation.
Booking took a couple of minutes.
Excellent service.
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Great service
Always competent have been booking with ski solutions for years
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Good service by Ski Solutions
Ami was really helpful sorting my hols needs which were very specific
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Proactive sales and quality after care
Got us a good deal and after care has been great.
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Trusted Customer
9 years ago
Competitive prices but unhelpful sales team
The agent we spoke to went booking over the phone was quite abrupt. She misheard me when I said I wanted France or Austria and had put the phone down on me before I had a chance to correct her saying...
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Laura
Ski Solutions
9 years ago
Dear Rachael,
Thank you for your feedback, as it is important for us to be aware of what our clients thoughts are for us to continue improving the service we provide. I am sorry to hear that you initially found the Account Manager abrupt - we usually receive excellent feedback for her however we have passed this on for her to look at for the future. I am glad she managed to find and book you a holiday that you were happy with in the end though, and hope that you are currently enjoying yourselves out in Meribel!
We apologise if you were not given the full information from the After-Sales team - when booking with Tour Operator's we can only pass on the information that they give us when sending over a client's travel documents and yours stated check in at the airport. I am happy to hear that they managed to sort it for you when you went direct however, and we will speak to them about ensuring we have all the information necessary to pass on to our clients.
I hope you and David have a lovely time out in Meribel.
Kind regards,
Laura Sigamoney After-Sales and Operations Manager
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Does exactly what it says on the tin
Quick and easy to arrange and they came back to me without me having to chase
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Trusted Customer
9 years ago
Good service but let down by clients
Alice was lovely and helpful. I was disappointed that LeSki had pictures of nicer chalets posing as cheaper chalets and I can't help but feel this wasn't a naive mistake but is more of a cheeky ploy...
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Trusted Customer
9 years ago
What Trusted Customer said about Ski Solutions:
Efficient and knowledgeable.
Efficient and knowledgeable. I would definitely recommend them.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thank you for your feedback, as it is important for us to be aware of what our clients thoughts are for us to continue improving the service we provide. I am sorry to hear that you initially found the Account Manager abrupt - we usually receive excellent feedback for her however we have passed this on for her to look at for the future. I am glad she managed to find and book you a holiday that you were happy with in the end though, and hope that you are currently enjoying yourselves out in Meribel!
We apologise if you were not given the full information from the After-Sales team - when booking with Tour Operator's we can only pass on the information that they give us when sending over a client's travel documents and yours stated check in at the airport. I am happy to hear that they managed to sort it for you when you went direct however, and we will speak to them about ensuring we have all the information necessary to pass on to our clients.
I hope you and David have a lovely time out in Meribel.
Kind regards,
Laura Sigamoney
After-Sales and Operations Manager