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Shortfall.co.uk Reviews | Customer Service Reviews for https://www.feefo.com/reviews/shortfall | Feefo

Displaying all 738 reviews

Trusted Customer

7 years ago

Date of purchase: 03/28/2018

Excellent product for peace of mind

Very easy to set up, price competitive, Mapfre Abraxus used by many main dealerships who charge at least triple for the same policies, used before and have already recommended to friends.

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Verified Customer

7 years ago

Date of purchase: 03/28/2018

What Verified Customer said about Shortfall.co.uk:

Good customer service

The gentleman I spoke to on the telephone had good knowledge concerning the insurance policy answered all my questions

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Verified Customer

7 years ago

Date of purchase: 03/27/2018

What Verified Customer said about Shortfall.co.uk:

Excellent service from a lovely gentleman called Martin was very helpful and explained everything that I needed to no about my new gap insurance and the cost of it very polite

Customer Support Team

Shortfall.co.uk

7 years ago

Thank you for your feedback. Following our telephone conversation we understand that the service was in fact 5 stars and you were very happy with the service you received.

We put the error down to teething problems with the new feedback provider, Feefo.

Again, thank you for your feedback and if you require any further assistance, please don't hesitate to contact myself or any member of the customer service team.

Kind Regards,

Martyn Doyle

Customer Services

shortfall.co.uk

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Verified Customer

Axminster Devon

7 years ago

Date of purchase: 03/27/2018

What Verified Customer said about Shortfall.co.uk:

Quality gap insurance explained well, at a cost effective price

Plain English, friendly service,

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Verified Customer

7 years ago

Date of purchase: 03/27/2018

What Verified Customer said about Shortfall.co.uk:

GREAT SERVICE

IT DONE WHAT ON THE TIN

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Trusted Customer

7 years ago

Date of purchase: 03/24/2018

5 star

Brilliant service hope l never have to use it but can't fat staff and cover was explained in detail

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Trusted Customer

7 years ago

Date of purchase: 03/26/2018

Friendly, helpful and excellent service when setting up a gap insurance for recent purchase of a new vehicle. I would definately recommend GAP123 to friends and family.

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Verified Customer

7 years ago

Date of purchase: 03/26/2018

What Verified Customer said about Shortfall.co.uk:

Friendly, profesional, good product knowledge.

I found the operator very friendly and informative, he explained every detail of the policy very well, all in all a good experience.

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Verified Customer

7 years ago

Date of purchase: 03/26/2018

What Verified Customer said about Shortfall.co.uk:

Clear and easy

Simple easy language and terms to get the right product for my needs.

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Trusted Customer

7 years ago

Date of purchase: 03/22/2018

Motorcycle wish wash

At the beginning I tried a company for gap insurance which soon as I put all my info in it put me straight to Shortfall. I then filled out my details again for gap insurance and got a decent quote....

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Customer Support Team

Shortfall.co.uk

7 years ago

Thank you for your feedback!

Unfortunately, we are unable to offer cover for your vehicle and the last thing we would want, is for you to make a claim and the policy not perform as you'd expected it to.

During the manual review of the policy it was highlighted that the vehicle wouldn't be covered due to it being a scooter and therefore, it's part of our duty of care to make you aware of the fact and offer a full refund at the earliest opportunity.

We apologise again for any inconvenience caused in not being able to provide the cover.

If we can assist in any way in the future, please don't hesitate to come back to myself or any member of the customer service team.

Kind Regards,

Martyn Doyle

Customer Service Team

Shortfall.co.uk

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About Shortfall.co.uk

Shortfall.co.uk specialise in automotive based insurance products, such as Gap Insurance, Scratch & Dent, Tyre and Alloy Wheel Insurance. Currently underwritten by one of the largest underwriters in the industry Mapfre and claims handled by Abraxas, who are based in Bristol. Shortfall.co.uk is a one stop shop for all automotive based insurances and we pride ourselves on offering real value for money, with industry leading policy features at the most cost effective prices.

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08001954926

56 Hamilton Square, Berkenhead, Merseyside, CH41 5AS, United Kingdom

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