How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Shield Total Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/shield-total-insurance | Feefo

Trusted Customer

Feefo Verified

2 years ago

The service and communication were very good. I reserve judgement the quality of the product.

Lindsey

Shield Total Insurance

2 years ago

Hi, Its great to hear our service and communication are very good. Thank you for taking the time to review your recent experience. Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 07/27/2023

0

KR

Kevin Roberts

Feefo Verified

stoke-on-trent

2 years ago

What Kevin Roberts said about Shield Total Insurance:

good value

got my quote n called to renew insurance, easy to arrange n was done quickly

Lindsey

Shield Total Insurance

2 years ago

Hi Kevin, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal was a quick and easy to process. Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 07/27/2023

0

Trusted Customer

Feefo Verified

2 years ago

Confusing communications

I spoke to you and renewed the cover and still I received an email and a text saying I had no cover. I had to them call again to clarify if I was covered. Also the insurance is u see a different...

Lindsey

Shield Total Insurance

2 years ago

Hi, Thank you for taking the time to review your recent experience. My apologies for any miscommunication received . We are always working on improving our services and your feedback is muchly appreciated Kindest Regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 07/25/2023

0

MI

Mr Paul Ibbotson

Feefo Verified

2 years ago

What Mr Paul Ibbotson said about Shield Total Insurance:

Very good service

Very professional great price always easy to get in touch with them very happy with the service i receive will continue to use this company

Lindsey

Shield Total Insurance

2 years ago

Hi Paul, Thank you for taking the time to review your recent experience. It's great to hear your are very happy with our service, and that our process is always easy and professional. Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 06/23/2023

0

MR

Mrs Linda Rowson

Feefo Verified

2 years ago

What Mrs Linda Rowson said about Shield Total Insurance:

Easy to work with

Easy to renew and arrange payment over the year. Shame about the office hours could do with a later evening even once a week.

Lindsey

Shield Total Insurance

2 years ago

Hi Linda, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal was easy to arrange. I can confirm our representatives are available to outbound customers Tuesday to Thursday until 1830, should you require to renew your policy at a later time next year. Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 07/21/2023

0

Trusted Customer

Feefo Verified

2 years ago

I was recommended to use Shield when I first bought my Campervan. I have always continued to use them - finding them competitive with excellent customer service.

Lindsey

Shield Total Insurance

2 years ago

Hi, It’s great to hear that you would recommend Shield and our representatives provide an excellent customer service. Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 06/18/2023

0

Trusted Customer

Feefo Verified

2 years ago

Friendly

Coped nicely when my email provider failed

Lindsey

Shield Total Insurance

2 years ago

Hi, It’s great to hear our representatives were able to resolve any issues swiftly. Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 07/12/2023

0

MJ

Mr LESLIE James

Feefo Verified

2 years ago

What Mr LESLIE James said about Shield Total Insurance:

very good and easy to understand any changes in the policy

Lindsey

Shield Total Insurance

2 years ago

Hi Leslie, Thank you for taking the time to review your recent experience. It’s great to hear you received a good service when making changes to your policy. Kindest regards, The Shield Total Insurance Team

Product reviews

Lindsey

Shield Total Insurance

2 years ago

Hi Leslie, I am sorry to hear that your premiums have increased. We do our best to find our customers our most competitive rates whilst maintaining your demands and needs. Your feedback is greatly appreciated and will be shared with the relevant business areas to support any required improvements, Kindest regards, The Club Care Team The Shield Total Insurance Team

Date of purchase: 06/07/2023

0

Trusted Customer

Feefo Verified

2 years ago

I have been with Shield for what must be 20 years. That says it all.

I have been with Shield for what must be 20 years. That says it all. I have never felt my premiums were increased to give discounts to new customers. Again that says a lot.

Lindsey

Shield Total Insurance

2 years ago

Hi, It’s great to hear feedback from a long standing customer. Thank you for being valued customer. Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 06/06/2023

0

ME

maureen E

Feefo Verified

Stratford upon Avon

2 years ago

What maureen E said about Shield Total Insurance:

Spot On

First class service. No problems whatsoever

Lindsey

Shield Total Insurance

2 years ago

Hi Maureen, It is fantastic to hear we provide a first class service. Thank you for providing your feedback. Kindest regards, The Shield Total Insurance Team

Product reviews

Date of purchase: 05/31/2023

0

Shield Total Insurance Reviews

Trailer TentMore reviews of this product (19)View product websiteHow on earth can I rate the quality of an insurance policy until I try to use it?

MotorhomeMore reviews of this product (84)View product websitecaller spent time telling me about the breakdown cover n then said that it couldn't be offered as my van is over 29 years old, bit of a waste of time telling me

TrailerMore reviews of this product (41)View product websiteAs above but now 2 star not 3 because you’ve asked me twice which is annoying

Leisure HomeMore reviews of this product (141)View product websiteVery good price and great service

TrailerMore reviews of this product (41)View product websiteHappy with insurance and having a back up.

MotorhomeMore reviews of this product (84)View product websiteGood - nice to be able to speak to a human

TrailerMore reviews of this product (41)View product websiteValue for money for a basic trailer

Leisure HomeMore reviews of this product (141)View product websiteHas gone up to much this year

MotorhomeMore reviews of this product (84)View product websiteEXCELLENT BUT TO BE HONEST THESE SURVEYS IRRITATE ME.

Leisure HomeMore reviews of this product (141)View product websitefirst class efficient service...

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?