Sanctuary Bathrooms Reviews

Good afternoon Mr Taylor, Thank you very much for your feedback and I am sorry to hear about the disappointment with the delivery and that you feel you would not use our company again. Please do note we take all concerns seriously, and we do want to provide a good experience to all our customers. To address your points, I can see that your order was made on 27th July and that in order to expedite the process, we arranged for these items to be sent directly from our suppliers. I can see that both of these were organised in good faith, and that delivery was organised for within the 3-7 working day timescale as mentioned on our website. I am sorry that an exact specific date was not provided, however, we could never guarantee this until the item is with the couriers and they contact you unless a delivery is made by ourselves directly. This is certainly something we can feedback to our suppliers to see if they could work this into their processes, though we have no control over the couriers they use. We would always expect some form of communication in advance to notify of your delivery, even if it just a time window - sadly this may be a full day window, if not a window of a few hours. Had you needed a specific date for delivery, this is something that could have been arranged with us at time of ordering in the notes section on our website, or our team could have added this to the order notes to our suppliers in order to match your preference, or we could have looked at delivery ourselves for you. In respect of the way the item was delivered, as one of your items was a high-risk mirror cabinet from damage and of a larger size, a pallet delivery is required in order to ensure this is safely packaged and arrives with the best chance of being in a good condition for you. I am sure you can appreciate that if it was sent in a similar-sized box, there is a bigger chance of the mirrored parts smashing. Due to these points, it is disappointing that you have left a 1* review given we were never given the chance to assist, and also because every endeavour has been made to ensure your items arrived quickly and in good condition. None of these concerns - either in terms of delivery date or to best advise on how the items would arrive - was raised in advance of delivery being made, and I note the concerns you mention have also not been raised to our team prior to leaving the review. We would have loved to speak to you in order to at least explain this and avoid the need for you to feel you have to leave the 1* review. Thank you again for your comments, and please be assured we will take this onboard and speak to the suppliers regarding the points raised. Kind regards Mark

Good afternoon, Thank you for your kind comments and 5^ review. I am glad that you found the quality of products to be good, and that our service was efficient. I have noted your comments regarding pricing, and we will of course take this on board. We do try to price competitively and offer items at a fair and affordable level. However, I will pass this on to the team responsible for monitoring pricing and share your feedback with them. Thank you again for your comments. Kind regards Mark

Hi Adrian, Not at all, and thank you for clarification. I will make a note of your order and the next time we speak to the customer, we'll mention about the pricing concerns too. I am glad to hear about the rest of our service though. Please do get in touch if we can help with anything in future. Thanks Mark

Good afternoon Dave, Thank you very much for leaving us a 5* review. We're so pleassed to hear that you found our prices to be competitive, and that the delivery was smooth for you. We do try our best to make every experience as easy as possible, so I'm glad this was the case for you. Thank you again for your kind comments. Mark

Good afternoon, Thank you very much for your kind comments and wonderful 5* review. We do pride ourselves on our customer service so to receive comments that illustrate what we always try to deliver is great to hear. Thank you again for your kind comments. Kind regards Mark

Hi Sophie, Thank you so much for your lovely comments. I am glad that you found our service to be quick, and that you liked the quality of products received. We do try our best to offer excellent service from start to finish, as well as working with reputable brands, so it is pleasing to hear that we met this on this occasion. Thank you again for the 5* review. Kind regards Mark

Good afternoon Patrick, Thank you so much for your lovely 5* review and for taking the time out of your day to leave us the kind comments. It is always our ambition to provide customers with good honest, and quality, service from start to finish when buying with us, so I am glad that this was the case on this occasion. Thank you again for your comments. Kind regards Mark

Good afternoon, Thank you so much for your 5* review and comments regarding your order. We're really pleased to see that we met your expectations on this occasion, as we do aim to provide a high level of service from start to finish. I will share your comments with the team, and thank you again for your review. Kind regards Mark

Good afternoon, Thank you for such an amazing review and lovely feedback - it is so appreciated! We do aim to provide great service for customers at every point of shopping with us, so I am glad that this was the case on this occasion. I will of course share your comments with the team involved in the purchase, and I am glad to hear you wouldn't hesitate in using us again either! Thank you again for your lovely comments. Kind regards Mark