How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Ruby Group Reviews

https://www.ruby-group.co.uk

Offering one of the UK's largest stock of cladding, timber and decking we are bound to be able to help with your next project.

Service

Product

ratings over the past year

Displaying all 3,310 reviews

Trusted Customer

2 years ago

Satisfied with delivery

Great service

Everythingg

Product reviews

Date of purchase: 08/05/2023

Ian Nash

2 years ago

Dissatisfied with delivery

What Ian Nash said about Ruby Group:

Very Poor Quality

Item arrived damaged and was very poor quality

Date of purchase: 07/27/2023

Adrian Howard Tickell

Hailsham

2 years ago

Satisfied with delivery

What Adrian Howard Tickell said about Ruby Group:

Well made heavy door

Lead time from order to deliver a little long but worth the wait.

Product reviews

Date of purchase: 07/30/2023

Graham Liddiard

Lichfield

2 years ago

Satisfied with delivery

What Graham Liddiard said about Ruby Group:

Excellent quality pallet fence panels

Great quality pallet fence delivered on time and as specified

Product reviews

Date of purchase: 05/22/2023

Tony Wilce

Wadebridge Cornwall

2 years ago

Dissatisfied with delivery

What Tony Wilce said about Ruby Group:

matter resolved

Ordering was easy and a package was received on time. Unfortunately the wrong sized clips were dispatched. A call to customer serviced indicated that this would be put right with a resend. Days...

Product reviews

Date of purchase: 07/24/2023

Ian Piper

Wincanton

2 years ago

Satisfied with delivery

What Ian Piper said about Ruby Group:

Well made products. Very efficient service

Product reviews

Date of purchase: 07/09/2023

Trusted Customer

2 years ago

Satisfied with delivery

Uploaded media

View all media (1)

Deluxe planter

Excellent product. Slimline wooden planter that fits perfectly in my garden.

Product reviews

Date of purchase: 06/13/2023

Janet Hogwood

Tunbridge Wells

2 years ago

Satisfied with delivery

What Janet Hogwood said about Ruby Group:

Their chat line was very responsive and informative when I needed some extra information and only had to wait a few days to receive the order. The only downside was the delivery time which was well...

Product reviews

Date of purchase: 07/11/2023

Captain Carl Bagwell MBE

2 years ago

Dissatisfied with delivery

What Captain Carl Bagwell MBE said about Ruby Group:

No communication. Item not delivered. Money lost forever

What service!!

Date of purchase: 07/26/2023

Abbass Biglari

2 years ago

Dissatisfied with delivery

What Abbass Biglari said about Ruby Group:

Terrible experience with this firm

Not happy at all. 3 weeks delivery time extended to over 2 months. Not communicating with me about delivery. They didn't even read the note on the delivery instruction.

Product reviews

Date of purchase: 05/24/2023

Not received a review invite?

Padstow Wooden Garden Featheredge Gate (2.1m High) - 750mm / Hinge on the Left

View all media (196)

Why trust Feefo reviews?

Learn more about Feefo

Ruby Group Reviews

Free 15cm Sample - Redwood Cladding - Lightweight ShiplapMore reviews of this product (5)View product websiteIt was only a sample but it helped make a decision

4" x 2" Planed Home-Grown Cedar - 95mm x 45mm 3.6mMore reviews of this product (4)View product websiteGood qua and well finished and packedlity

Homegrown Planed Cedar 2" x 1" - 3.6mMore reviews of this product (5)View product websiteGood quality wood and finish

Side Gate Kit - GalvanisedMore reviews of this product (15)View product websiteJust the job and fit for purpose

Picket Panels - 1.2m / 2.4m / Round TopMore reviews of this product (2)View product websiteExcellent pallet fence panels delivered on time and as specified

Fence Panel Clips - 35mm x 35mm / 10More reviews of this product (10)View product websitewhat I required. job done.

Padstow Wooden Garden Featheredge Gate (1.8m High)More reviews of this product (230)View product websiteVery solid gate. Great security upgrade

Deluxe Decking PlanterMore reviews of this product (141)View product websiteExcellent product very well made. Perfect wood planter.

Shiplap Treated Redwood 119mm x 12mm - 2.4MMore reviews of this product (257)View product websiteI only needed 6 lengths of shiplap which was supplied without any problem. The quality seems to be good. It was to replace 6 sections in our shed. So time will tell!

Shiplap Home-Grown Cedar - 3.0m / 145mmMore reviews of this product (18)View product websiteRoughly cut. Cut against the grain.

Corner Trim Home-Grown CedarMore reviews of this product (1)View product websiteBad experience dealing with this firm, not a good quality wood.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?