Hi Doris,
Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. As this is not the type of service we would like for our customers to receive, we appreciate you bringing this to our attention.
We would like the opportunity to get in touch and go over your policy with you and ensure all your queries are met.
Can you please confirm a suitable time our team can get in touch with you and I can arrange this on your behalf.
Kind regards,
Scott