Bought a chair online and it is unfit for purpose. Will not allow a return as it was made to order. Funny as the lead time was 16 weeks and it was delivered in less than 4. A lot of money and...
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Roomes
Roomes Furniture & Interiors
2 years ago
We are sorry to hear that you feel you had bad service from Roomes - As we explained to you, you chose the colour of the chair, the feet and the stud options therefore the chair was made to your specification - As stated in our Terms & Conditions at the moment of purchase we do not refund these item unless there is a manufacturing fault which in this case there is not - We do not like to disappoint our customer and again sorry to read you feel we have - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
We are sorry to hear that you feel you had bad service from Roomes - As we explained to you, you chose the colour of the chair, the feet and the stud options therefore the chair was made to your specification - As stated in our Terms & Conditions at the moment of purchase we do not refund these item unless there is a manufacturing fault which in this case there is not - We do not like to disappoint our customer and again sorry to read you feel we have - Roomes Furniture & Interiors
Date of purchase: 10/29/2023
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Mrs Diane Howard
Feefo Verified
2 years ago
What Mrs Diane Howard said about Roomes Furniture & Interiors:
The staff are very friendly and knowledgeable. We bought with confidence!!
Roomes
Roomes Furniture & Interiors
2 years ago
Very happy to read that you bought with confidence! Always a pleasure to read to such a wonderful review - We work really hard to make sure all our customers are happy - Enjoy your new items and we look forward to seeing you again soon - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
Perfect addition to any room in your home!
Roomes
Roomes Furniture & Interiors
2 years ago
Thank you we think so too!
Roomes
Roomes Furniture & Interiors
2 years ago
Enjoy your new sofa!
Date of purchase: 10/22/2023
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Trusted Customer
Feefo Verified
2 years ago
Quick service and a follow up phone call made all the difference to confirm delivery
Roomes
Roomes Furniture & Interiors
2 years ago
Thank you so much for your kind review - We love reading feedback from our customers and are happy to read that you received a 5* service from us - Enjoy your new lamp - Merry Christmas - Roomes Furniture & Interiors
Date of purchase: 11/27/2023
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Mr & Mrs Terry & Susan Rose
Feefo Verified
2 years ago
What Mr & Mrs Terry & Susan Rose said about Roomes Furniture & Interiors:
Great service from start to delivery. Will recommend and come back for more in the future. Thankyou to you all at rooms.and a merry Xmas. to you all.
Roomes
Roomes Furniture & Interiors
2 years ago
As an Independent Business we work really hard to give our customers a 5* service so you come back and recommend to your family & friends - we are delighted to read that you will be doing both! This means a lot to us at Roomes so thank you - enjoy your new products and we look forward to see you again - Merry Christmas - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
We love this bed!
Roomes
Roomes Furniture & Interiors
2 years ago
We think so too!
Roomes
Roomes Furniture & Interiors
2 years ago
This will help you keep your mattress fresh and clean!
Roomes
Roomes Furniture & Interiors
2 years ago
The perfect addition to any bed!
Roomes
Roomes Furniture & Interiors
2 years ago
The best product to protect your mattress!
Roomes
Roomes Furniture & Interiors
2 years ago
The perfect pillow for the best nights sleep!
Date of purchase: 11/11/2023
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Mr Alan English
Feefo Verified
2 years ago
What Mr Alan English said about Roomes Furniture & Interiors:
Staff were readily available to speak to and assisted us by looking into the model and colour of our previous purchases. Consequently we were able to quickly decide on what we wanted and order the...
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Roomes
Roomes Furniture & Interiors
2 years ago
Thank you so much for your wonderful review - we strive to help and advise our customers as much as we can - delighted to read you had 5* service from all department - enjoy your new footstool and we look forward to seeing you again - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
Beautiful Footstool - perfect addition to any room!
Date of purchase: 10/21/2023
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Carol McLeod
Feefo Verified
Colchester
2 years ago
What Carol McLeod said about Roomes Furniture & Interiors:
The service and quality of products provided by Roomes was excellent in every way. The Interior Design Service provided by Holly was incredibly helpful and professional. We couldn’t have achieved...
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Roomes
Roomes Furniture & Interiors
2 years ago
We are delighted to read that you feel our service is excellent - we work very hard to provide a first class service to all our customers - Holly is such a valuable member of our team and being the in-house Interior Designer she really does do a fantastic job with her all clients! Will be sure to let her know your kind words - enjoy all your new items and we look forward to seeing you again - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
Such a cosy throw!
Roomes
Roomes Furniture & Interiors
2 years ago
A stunning classic piece to make any room look elegant!
The service was good and the delivery guys were great. The only downside is I requested a sample of material for the sofa to enable us to match decor, carpet, etc. It was never received so we had to...
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Roomes
Roomes Furniture & Interiors
2 years ago
Thank you so much for your kind review - delighted to read that you had wonderful service and your delivery was great - we strive to provide the best service for our customers - I am sorry to hear that you never received your samples - this is an area of the business that we cannot control as all samples come straight from the supplier - however we will be putting a system in place for Roomes to now track these samples and be in contact with our customers to make sure you receive them - we appreciate all feedback as it helps Roomes grow as a business and helps us keep our customers happy - enjoy your new items and we look forward to seeing you again soon - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
We love this sofa - very comfortable!
Roomes
Roomes Furniture & Interiors
2 years ago
The perfect edition to any home!
Date of purchase: 10/08/2023
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Mrs Carole Tomkinson
Feefo Verified
Upminster
2 years ago
What Mrs Carole Tomkinson said about Roomes Furniture & Interiors:
Experienced and expert advice
Roomes
Roomes Furniture & Interiors
2 years ago
Thank you so much for your 5* review - we are delighted to read you are happy with our service and advice - this means the world to us here at Roomes - enjoy your new items and we look forward to seeing you again soon - Roomes Furniture and Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
The perfect way to protect your mattress!
Roomes
Roomes Furniture & Interiors
2 years ago
What a lovely product you have bought! Enjoy!
Date of purchase: 11/13/2023
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Mr Keith Bailey
Feefo Verified
Billericay
2 years ago
What Mr Keith Bailey said about Roomes Furniture & Interiors:
From start to finish the whole process could not have been easier.Staff were knowledgeable and polite and gave good advice and to cap everything my chair was delivered weeks earlier than expected
Roomes
Roomes Furniture & Interiors
2 years ago
This is what we love to read! Thank you so much for your kind review and we are delighted to read that you received a 5* service from all departments at Roomes - Our team works very hard to make sure all our customers are happy - we hope you enjoy your new chair and we look forward to seeing you again soon - Roomes Furniture & Interiors
Product reviews
Roomes
Roomes Furniture & Interiors
2 years ago
This care kit will keep your chair looking fresh and clean!
Roomes Furniture and Interiors – trading since 1888 – is probably the largest family-run, specialist home furnishing store in Essex. Situated in Upminster and open 7 days a week, Roomes is just five minutes away from Junction 29 on the M25.
With its own ample low cost carp park, the store boasts a massive 42,000 square feet of showroom space spread over two floors with 150 unique room sets
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Roomes Furniture and Interiors – trading since 1888 – is probably the largest family-run, specialist home furnishing store in Essex. Situated in Upminster and open 7 days a week, Roomes is just five minutes away from Junction 29 on the M25.
With its own ample low cost carp park, the store boasts a massive 42,000 square feet of showroom space spread over two floors with 150 unique room sets