Difficult to contact. Don’t keep you updated. Felt like I was having to chase them all the time.
Zoe
Rooks Matthews Sayer Home Conveyancing
6 months ago
We’re sorry to hear about your experience and appreciate your feedback. We take concerns about communication and responsiveness seriously and will ask the law firm to review this internally.
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Trusted Customer
Feefo Verified
6 months ago
All good service
Most professional
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MB
Mr Alexander Bain
Feefo Verified
6 months ago
What Mr Alexander Bain said about Rooks Matthews Sayer Home Conveyancing:
top Notch team
first class amd always on hand to explain next step
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MB
Mr Alexander Bain
Feefo Verified
GBR
6 months ago
What Mr Alexander Bain said about Rooks Matthews Sayer Home Conveyancing:
Simply the best
From the first contact to the last all of the staff were brilliant and went the extra mile in explaining everything offering advice where they felt it necessary , helping with all of the technical...
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MW
Mr Hugh West
Feefo Verified
GBR
6 months ago
What Mr Hugh West said about Rooks Matthews Sayer Home Conveyancing:
top agent
Found a few buyers rather quickly, not sure which side held things up but took quite a few months to complete the sale. gave top marks for the amount of buyers lined up.
Gail Howe was very pleasant...
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MK
Mrs Paula Keith
Feefo Verified
GBR
7 months ago
What Mrs Paula Keith said about Rooks Matthews Sayer Home Conveyancing:
Natasha Candlin at Gilson Gray.
Natasha Candlin was by far the gem in the process of buying this property. Nothing was ever to much when contacting her office. If she could not answer when we called she did so in a timely manner.I...
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MS
Mrs Lesley Stevens
Feefo Verified
GBR
7 months ago
What Mrs Lesley Stevens said about Rooks Matthews Sayer Home Conveyancing:
Very poor service
Very poor. Bad communication. Made errors and delayed proceedings.
At this moment I still have not received funds even tho the completion was yesterday. No explanation received
Zoe
Rooks Matthews Sayer Home Conveyancing
6 months ago
We’re very sorry for the poor service and delays you’ve experienced. This is not the standard we aim for, and we appreciate you bringing it to our attention so we can address the issue and improve communication.
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ME
Miss Holly Evans
Feefo Verified
GBR
7 months ago
What Miss Holly Evans said about Rooks Matthews Sayer Home Conveyancing:
Positive Experience
Really appreciated the service offered by Rook Matthews Sayer and Gilson Gray when purchasing my first home - I was referred quite quickly took the conveyancing service, where I could see updates of...
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Trusted Customer
Feefo Verified
7 months ago
I was very well informed from the beginning. Katherine has been very nice since the initial phone call, has been very prompt in responding to emails and very clear in the instructions needed to...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.