Installation and order process very good however follow-up non existent.
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Although we have made two requests now we are still awaiting to hear back as to when the outdoor heater will be installed.
Jamie
Roché Awnings
8 years ago
Thank you for the feedback. Sorry to hear that no-one has been in touch regarding your heater. I will make sure you receive an update on this today.
From the first point of contact everybody I dealt with in the company was friendly, helpful and efficient. They offer a good range of products, the survey and installation were very professionally...
Excellent service and even better installers. Ian and Steve were fantastic. The awning is not cheap but worth every penny. Well built, quiet motion and when lights are on very elegant
The end to end experience of having a large awning ordered, surveyed and installed has been superb. Sian, who I dealt with many times during the order process was so brilliantly helpful, efficient...
All staff were helpful giving advice and answering questions. The awning itself is fabulous and we use it almost everyday. Staff were very helpful when I had a problem with the remote control.
Date of purchase: 06/16/2017
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Trusted Customer
Feefo Verified
8 years ago
The customer service for the telephone order and the fitting of the awning was good (4 star) but we felt the surveyor/salesman who visited us to discuss the initial order was more interested in...
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Jamie Pugh
Roché Awnings
8 years ago
Thank you for the feedback. I am sorry to hear of the issues you've had. We do always attempt to give customers a full overview regarding the size and location of each system. Unfortunately on this occasion it seems this hasn't been effective. We will certainly take your comments into account for future appointments.
Roché Systems is an established company offering a range of quality awnings and glass rooms available to domestic and commercial clients throughout the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Roché Systems is an established company offering a range of quality awnings and glass rooms available to domestic and commercial clients throughout the UK.