I ordered online no problems at all, however received a phone call to say they could only meet half my order and the other half would have to be ordered and take a week or so to arrive, unfortunately...
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Date of purchase: 09/29/2017
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Robert Graham:
Very effective and fast service, called when item out of stock in size order sent different size and refunded differance.
Holly
Robert Graham
8 years ago
Thank you for your great feedback! We aim to always supply your desired product, but in some cases where we are unable we must supply an alternative. We are glad that you have received a satisfactory replacement!
Great service! Ordered the cigars I wanted and they got a member of staff to walk them from the London warehouse to the store so I could collect the next day!
Holly
Robert Graham
8 years ago
Thank you for the great feedback! We are always willing to go that extra mile to guarantee our customers get their beloved cigars!!
First class in delivery and when cigar out of stock after order they asked me what I wanted as replacement and when the ones I wanted were a bit more expensive they didn’t ask for more money!
Holly
Robert Graham
8 years ago
Thanks for your positive feedback! We always try to give the best replacement if an item is very sadly out of stock - great to hear yours was satisfactory!
Date of purchase: 08/18/2017
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Trusted Customer
8 years ago
Despite previous good experience with the company in their Glasgow shop this first online order was delivered to the wrong address. it will not stop me from returning with further online orders but...
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
ROBERT GRAHAM IS ONE OF THE OLDEST WHISKY AND TOBACCO MERCHANTS IN THE UNITED KINGDOM. THE COMPANY WAS FOUNDED IN 1874 IN GLASGOW AND SINCE THEN HAS SERVED CUSTOMERS IN SCOTLAND AND ALL OVER THE WORLD.
