How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Road Runner Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 980 reviews

Peter

Feefo Verified

5 years ago

What Peter said about Road Runner:

Yes I would

Lee *****

Road Runner

5 years ago

Hi Peter, thanks for your review. We appreciate you taking the time to provide this feedback. Best wishes, Lee

Peter

Feefo Verified

5 years ago

What Peter said about Road Runner:

Good prices

Good service on the phone, not so good at renewal, sending about 12 pdf files via email, to try and work out how much they want to renew. Just need to send it through the post like normal insurance...

Lee *****

Road Runner

5 years ago

Hi Peter, thanks for taking the time to leave a review. We are pleased to hear that you have been happy with our service and we appreciate your feedback. We welcome all feedback and will be sure to take note of this. Best wishes, Lee

Trusted Customer

Feefo Verified

5 years ago

excellent service broker was very helpful.

Lee *****

Road Runner

5 years ago

Hi, thanks for your review. It is great to hear that you have been happy with our service and we appreciate your feedback. Best wishes, Lee

Malcolm

Feefo Verified

town of Goole

5 years ago

What Malcolm said about Road Runner:

good but keeps getting dearer

I think the staff are very good and would recommend road runner but the cost keeps going up

Lee *****

Road Runner

5 years ago

Hi Malcolm, thanks for your review. We are pleased to hear that you have been happy with our service. We aim to offer the best possible customer experience and ensure we offer our most competitive rates. Your continued custom is very much appreciated. Best wishes, Lee

Chris

Feefo Verified

garforth

5 years ago

What Chris said about Road Runner:

would be five stars if they would still add stock over phone!

been with these guys for over a decade and never had any problems with them, fair prices,good customer services overall, the only slight negative is if you call to add a vehicle depending who you get...

Lee *****

Road Runner

5 years ago

Hi Christopher, thanks for taking the time to leave a review. We appreciate your feedback and we are sorry for the inconsistency experienced. We introduced the portal to give our customers access to the MID at all times, including when the office is closed. We remain committed to providing the best possible service and appreciate your loyalty. Best wishes, Lee

Ronald Leonard

Feefo Verified

5 years ago

What Ronald Leonard said about Road Runner:

Review review review

Why do we have to review everything if you give a service 5 stars then your saying its good service if you give it 1 star its ***** service (so just except the star rating)

Lee *****

Road Runner

5 years ago

Hi Ronald, thank you for taking the time to leave a review. Your feedback is very much appreciated. Best wishes, Lee

Karmesh

Feefo Verified

5 years ago

What Karmesh said about Road Runner:

Excellent

Very efficient and good customer services. Been with them a few years now.

Lee *****

Road Runner

5 years ago

Hi Karmesh, thanks for your review. It is great to hear that you have been happy with our service and we appreciate you taking the time to provide this feedback. We also appreciate your continued custom. Best wishes, Lee

Colin

Feefo Verified

DINGWALL

5 years ago

What Colin said about Road Runner:

Very good company to deal with.

Been with Road Runner for about 10 years now, always very good to deal with, easy to contact and change vehicles on the policy. Very helpfull staff who understand the business.

Lee *****

Road Runner

5 years ago

Hi Colin, thanks for taking the time to leave a review. Our aim is to make working with us as simple as possible because we appreciate how busy you are running your business. Your feedback and continued loyalty are both very much appreciated. Best wishes, Lee

Trusted Customer

Feefo Verified

5 years ago

Great service

Lee *****

Road Runner

5 years ago

Hi, thanks for your review. We strive to offer the best possible service at all times so it is great to hear your feedback. Best wishes, Lee

Trusted Customer

Feefo Verified

5 years ago

Always easy to renew and good insurance. Been with this company for years and always had good service.

Lee *****

Road Runner

5 years ago

Hi, thanks for your review. We appreciate you taking the time to provide this feedback and are pleased to hear that you have been happy with our service. We also appreciate your continued loyalty. Best wishes, Lee

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo