Reserve Apartments Reviews

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and enjoyed the lovely views from the property! We look forward to welcoming you back again soon

Thank you so much for taking the time to leave feedback. We are delighted you enjoyed your stay and look forward to welcoming you back again soon!

Thank you so much for taking the time to leave feedback. We are delighted you had a comfortable stay and found everything you needed for your self-catering break. We look forward to welcoming you back again soon!

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and enjoyed exploring the city. We look forward to welcoming you back again soon!

Thank you so much for taking the time to leave feedback. We are delighted you felt at home in the apartment and look forward to welcoming you back to Edinburgh again soon!

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and found everything you needed for your self-catering break. We look forward to welcoming you back again soon!

We are sorry to hear you experienced some issues during your stay, and thank you for your feedback. As the Property Manager had the issues in hand, we didn't see a need to relocate you. If you had contacted us during your stay and intimated that you required relocation, we would have looked into this for you. With regards to the furniture, it is not dirty, but, the owner is a fan of shabby chic, but we do understand this is not to everyone's taste. When the Property Manager checked you in, he advised you that during his pre arrival checks at that time, a couple of light bulbs required replacing. However, this took a little longer than usual, as you requested different, brighter bulbs, which he was very happy to purchase and deliver back to you. We apologise for the disruption that the freezer caused to your stay. As explained at the time our Property Management are liaising with the Property Owner to arrange for a new freezer to be installed. It's unfortunate the previous guest lost a set of keys. Sadly, it isn't just a case of having new keys cut, it's a specific key fob that you need to order. The Property Manager gave you his spare key whilst waiting on the replacement. With regards to the flood, the plumber attended immediately, rectified the leak, and informed us that the water trap had been dislodged by over stocking the cupboard with groceries under the sink. Finally, the apartment sleeps a maximum of two guests (not three) and is advertised as such. There were a few incidents during your stay, but we attended and rectified all of them in a timely manner. We are sorry to hear you would not stay at this apartment again and hope, despite this, that you enjoyed your time in Edinburgh.

Thank you so much for taking the time to leave feedback. We are glad you enjoyed your stay and made the most of the property's good transport links with the city centre. Although the toilet seat has been fixed, we apologise again that the plumber was unable to assist during your stay. Thank you for your comments on where the apartment can be improved - we will pass this onto the Property Management team and ask them to make the necessary improvements. We look forward to welcoming you back to Edinburgh again soon!