Reserve Apartments Reviews

Thank you for taking the time to leave feedback. We are sorry to hear of your disappointment with this property. Thank you for your patience while the dedicated Property Manager was on annual leave - another colleague did reply to your email and we apologise again for the delay in this. Please note we did deal with the appliance issues as soon as you informed us, with a maintenance colleague attending the property within a matter of hours and a new dishwasher being delivered during your stay. With regards to the WiFi, we are working as quickly as we can to connect with the new provider. Please note this was not advertised at the time of booking and we did not receive further information from you when asked where you had seen WiFi being listed. Thank you for informing us of where else the property can be improved - we will pass this onto the housekeeping team for their attention. We apologise again for the issues encountered and are sorry to hear you will not book the property again

Thank you so much for taking the time to leave feedback. We are delighted you had another great stay and that our Property Management team created a good experience for you. We look forward to welcoming you back again soon!

Thank you for taking the time to leave feedback. We are sorry to hear that you did not have a positive experience at this property. We pride ourselves on good quality service and can only apologise that this was not the case for your booking. Please be assured we have already escalated this to the Property Manager, who has already purchased new pots and cleaned the windows. They are also now looking into making improvements to the lighting and furniture in the apartment. We apologise again and hope that, despite these issues, you enjoyed your time in the city of Edinburgh

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay at this spacious apartment and that you enjoyed exploring Edinburgh's city centre attractions. We look forward to welcoming you back again soon!

Thank you so much for taking the time to leave feedback. We are delighted you had such a great time in Edinburgh with your family for the rugby weekend! We look forward to welcoming you back again soon!

Thank you for taking the time to leave feedback. We are glad to hear you made the most of the property's great location! Thank you too for your comments on where the property can be improved - we will pass this onto the Property Manager for their attention. We look forward to welcoming you back again soon!

Thank you for taking the time to leave feedback. We are glad that you had a good stay and enjoyed the lovely location of the property! Thank you for bringing these areas of concern to our attention. We have not had reports of other guests finding the beds uncomfortable and are sorry to hear that this impacted your stay. Please note that, for hygiene reasons, welcome packs are not currently being provided and we invite guests to purchase their own supplies for their stay. Thank you for informing us about the bin issues - we have recently begun working with a private company for bin collection and will get in touch with them to ask them to improve their service. Thank you too for bringing the decking to our attention - we are currently arranging for a tradesman to fix this, however this is being delayed due to Covid and limited availability. We do ask all our guests to leave properties in the state they find them in order to help the next guests, and we can only apologise that previous guests had not done this for you. We hope you enjoyed your time in Edinburgh and hope to welcome you back again soon

Thank you so much for taking the time to leave feedback. We are delighted you had such a great stay and look forward to welcoming you back again soon!