Normally I receive great service from the Refina team, however, unfortunately in this occasion i haven't. I placed and paid for my order on the 4th July and within a few days received all of my order...
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Hanna
REFINA & EIBENSTOCK
6 years ago
Hi. Please accept my sincere apologies for the delay regarding the Superflex 3 trowel that you ordered and I’m sorry that you weren't kept informed of the status. We have been trying to keep customers updated with products that are out of stock and try in ensure that the web stock levels are correct to avoid circumstances like this. We have had some issues with supply due to the current situation and this has left us having to wait long periods for some items. These trowels are expected by 20th September please let me know if you are willing to wait or if you would like a refund
Product reviews
Date of purchase: 07/08/2020
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DD
Dot & Dab Plastering & Decoration
Feefo Verified
6 years ago
What Dot & Dab Plastering & Decoration said about REFINA & EIBENSTOCK:
They always do what they say
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback we really appreciate it
Thank you for taking the time to give us your feedback we really appreciate it
Product reviews
Date of purchase: 06/10/2020
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Trusted Customer
Feefo Verified
6 years ago
Web site can be a pain but people on the phone are very helpful and kit always turns up when they say.
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback we really appreciate it. In regards to the issues you find when using our website would you mind emailing me on what things you feel we could do to improve it as I would be really interested. My email address is hanna@refina.co.uk
Date of purchase: 06/12/2020
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JO
John Owen
Feefo Verified
6 years ago
What John Owen said about REFINA & EIBENSTOCK:
Excellent service and fast delivery
Hanna
REFINA & EIBENSTOCK
6 years ago
Thank you for taking the time to give us your feedback we really appreciate it
Date of purchase: 06/01/2020
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DP
Distinct Plastering
Feefo Verified
6 years ago
What Distinct Plastering said about REFINA & EIBENSTOCK:
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
REFINA supply the largest range of professional quality, power tools and equipment for mixing and spraying, diamond drilling, surface preparation and flooring
Get in Touch with Us +44 (0)1202 632270 sales@refina.co.uk
Refina Ltd Unit 7 Factory Road Upton Industrial Estate, Poole Dorset BH16 5SL, UK