poor car service experience
Under tray left hanging loose down one edge after being told it would be secured with larger washers. Car returned with Volvo on call service warning still on dash screen....
It was to upload the recent program. I had to wait nearly 4 hours before they sorted it. I was kept informed of progress. When I got the car back I had to reprogram EVERYTHING including radio...
Very professional as always. Clear explanation of costing, work completed on time and very good customer liaison. Ray Chapman Motors York are our ‘go to’ dealership for all matters related to our...
Read more
Ali Todd
Ray Chapman Motors
12 days ago
Good morning Mrs N and thank you so much for the wonderful 5-star review. We’re thrilled to hear that you continue to receive excellent service from our team at Ray Chapman Motors York. It’s great to know our communication on pricing and turnaround times hit the mark. We truly appreciate you making us your 'go-to' dealership for your Volvo V40, and we look forward to seeing you again next time. Kind regards Ray Chapman Motors Volvo YORK - 01904 789789.
Date of purchase: 07/16/2026
0
Share
MS
Mr Graeme Smith
Feefo Verified
26 days ago
Ali Todd
Ray Chapman Motors
17 days ago
Good morning Mr S and thank you for taking the time to leave a 5 star rating, we really appreciate it and look forward to seeing you again in the future. Kind regards Ray Chapman Motors BRADFORD - 01274 802999.
Date of purchase: 07/08/2026
0
Share
Trusted Customer
Feefo Verified
26 days ago
Collection from home a real bonus. Estimated costs accurate with no surprises.
Ali Todd
Ray Chapman Motors
9 days ago
Good morning Mr S and thank you so much for taking the time to leave us a 5-star rating and lovely feedback on your service. We really appreciate it and we look forward to seeing you again in the future. Kind regards, Ray Chapman Motors Volvo YORK - 01904 789789.
Date of purchase: 07/08/2026
0
Share
Trusted Customer
Feefo Verified
26 days ago
Very pleased with Volvo they are always very helpful and professional.
I always feel very looked after.
Ali Todd
Ray Chapman Motors
9 days ago
Good morning Mrs M and thank you so much for taking the time to leave us a 5-star rating and lovely feedback on your service. We really appreciate it and we look forward to seeing you again in the future. Kind regards, Ray Chapman Motors Volvo YORK - 01904 789789.
All staff are very helpful and professional.
You are kept well informed of any work that is required to your vehicle and all work is done to a high quality standard
Ali Todd
Ray Chapman Motors
13 days ago
Good afternoon Mr B and thank you for taking the time to leave a 5 star rating and much valued feedback on your recent service, we really appreciate it and look forward to seeing you and your Volvo again in the future. Kind regards Ray Chapman Motors HUDDERSFIELD - 01484 531362.
Great service, kept informed at all times about the vehicle and a curtesy car was provided. Would recommend
Ali Todd
Ray Chapman Motors
13 days ago
Good morning Mrs M and thank you for taking the time to leave a 5 star rating and much valued feedback on your recent service, we really appreciate it and look forward to seeing you and your Volvo again in the future. Kind regards Ray Chapman Motors HUDDERSFIELD - 01484 531362.
The repair was carried out efficiently and the vehicle returned without any delays.
Ali Todd
Ray Chapman Motors
17 days ago
Good morning Mr F and thank you for taking the time to leave a 5 star rating and much valued feedback on your repair. We really appreciate it and look forward to seeing you again in the future. Kind regards Ray Chapman Motors BRADFORD - 01274 802999.
Detailed explanation about the XC60 driveability, functions, comfort options etc. Helpful information during test drive. Really helpful assistance with paperwork especially purchase and change of...
Read more
Ali Todd
Ray Chapman Motors
13 days ago
Good morning Ms F and thank you for your star rating and lovely feedback. It was an absolute pleasure helping you find the your new Volvo XC60. We know how overwhelming all the new technology can be, but don't worry, we are here to help! Gareth Burns will contact you to arrange a refresher course for you. Thank you again for choosing us, and please don't hesitate to reach out at any time if you have any more questions as you get used to your new car. Kind regards Ray Chapman Motors MALTON - 01653 693751.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.