How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

RailTourGuide Reviews

http://www.railtourguide.com/

EXCEPTIONAL

Service

ratings over the past year

Displaying all 548 reviews

Trusted Customer

Feefo Verified

Bracknell

7 years ago

What Trusted Customer said about RailTourGuide:

Service feedback

1st phone call was brilliant - 2nd one not so good & was told to email request in (simple point to point in Italy) & had to phone to see if it had been actioned. Hopefully further enquires will be...

David

RailTourGuide

7 years ago

Hi Lorna, I will look into this for you? did you speak with Giles, Henry or John on the second call - can you remember?

Regards David (RailTourGuide)

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

Super service, Great price

I asked them to source a travel pass that wasn't on their website and they came back straight away with a great price. I always use RailTourGuide when I'm looking for overseas rail travel tickets -...

David

RailTourGuide

7 years ago

Hi Angela, Thanks for the great feedback - much appreciated! Kind regards David (RailTourGuide)

Trusted Customer

Feefo Verified

7 years ago

Fast, efficient and friendly service!

David

RailTourGuide

7 years ago

Thanks for your kind words!. Best wishes David (RailTourGuide)

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

Very prompt with quotes however when I came to confirm tickets I was told the service was sold out . When I explained how disappointed my client was and that I could see availability direct with...

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

excellent service thank you x

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

Fantastic efficient service. Given various options each time I requested within hours of the request. Wouldn't hesitate to use them again.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

Giles was very helpful and new his stuff.. Very efficient service

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

Top rail operator

Great bunch of people there - Henry in particular always replies promptly - my go to operator for my clients rail requirements.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about RailTourGuide:

good serive

Trusted Customer

Feefo Verified

7 years ago

excellent service

Always fast efficient and friendly admin is fast I feel I am talking to some one with good knowledge Giles is excellent

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo