Hi Christine,
Thanks for your honest comments. It's great to hear how competitive we were on renewal and we thank you for renewing.
However, we are disappointed to learn of the calls you received following acceptance of the renewal and apologise for this. A senior member of staff has since contacted you and explained the reasons for the calls.
We are aware that you are now happy with our response, and once again, we thank you for your business.
Kind regards,
Lucy