II was advised by e-mail my product (a tester) would be delivered by courier on a certain day and I waited in for a courier and it was later delivered by post. How confusing is this ?
The 2nd part of...
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Quicktest
Quicktest
13 years ago
Thank you for your feedback regarding your order. I have investigated the history of your order and I agree that the communications were confusing.
Please accept our sincere apologies. We pride ourselves on our clear communications and on this occasion we have sent the wrong email. I am extremely sorry that you waited in for the parcel.
In addition, I have received a delivery and your missing 10X21 UV Loupe will be despatched to you today. I am sorry for the delay.
We very much hope you will be pleased with the UV Loupe, when you receive it.
Kind regards,
Katy Cartmell
Customer Services
Delivered marked goods as new. Not impressed.
Not as shown on website, so returned product.
Quicktest
Quicktest
13 years ago
Our fault entirely. There are very slight variations in design, depending on the magnification and we should have stated this clearly. Details and lots of photos now at http://www.quicktest.co.uk/binocmag-surgeons.htm. Customer requested refund, which was given immediately. Anything bought buy by mail can be returned for refund if not suitable, it is not necessary to give negative feedback the instant you try the item. Incidentally, the item was brand new and absolutely perfect, I think this customer just likes complaining.
Product reviews
Date of purchase: 05/12/2013
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Trusted Customer
Feefo Verified
13 years ago
Excellent service!
Product reviews
Date of purchase: 05/10/2013
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Trusted Customer
Feefo Verified
13 years ago
an ok company to use. But could be more helpful when at fairs.
Intelligent company, giving good solid advice, on what to order, how to use device , so refreshing to read the additional advice section, it make all the difference and had a very positive effect on...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our products help you buy, value and sell at auctions and fairs, in the shop, or trading online. We are experts in chemical and electronic test equipment and supply most pawnbrokers, precious metal traders and jewellers in the UK.