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Pure Ventilation Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pure-ventilation | Feefo

Displaying all 2,914 reviews

Paul Hubber

Diamond Creek

9 days ago

Date of purchase: 05/15/2025

What Paul Hubber said about Pure Ventilation:

Great Value for a Reliable Fan.

fans arrived on time and in good condition. Easy to install.

Product reviews

Christine Parfitt

9 days ago

Date of purchase: 05/13/2025

What Christine Parfitt said about Pure Ventilation:

Wish the terms of returns had been made clearer/easier to find

Vanessa

Pure Ventilation

3 days ago

Hi. Thank you for taking the time to share your feedback, and we're sorry to hear that the product wasn't suitable for your installation needs.We understand how disappointing it can be to discover additional requirements after receiving your order. Due to the electrical nature of the products we sell, and to ensure the safety and integrity of what we ship to our customers, we are unfortunately unable to accept returns for items that have been opened, as outlined in our Returns Policy. To help avoid situations like this, we do our best to provide detailed product specifications, installation requirements, and dimensions on each product listing. We also offer support via phone, email, and live chat before purchase and are always happy to answer questions to ensure customers are confident in their selection. If you have any other concerns or if there's anything we can do to assist with your current setup or product options going forward, please don’t hesitate to reach out. We genuinely appreciate your feedback and hope to provide a better experience next time. Warm regards, The Pure Ventilation Team

Product reviews

Julie Gillan

Guyra NSW

14 days ago

Date of purchase: 05/09/2025

What Julie Gillan said about Pure Ventilation:

Product is great, not had to deal with them much.

Product reviews

Vaughan Randell

Coffs Harbour

15 days ago

Date of purchase: 05/19/2025

What Vaughan Randell said about Pure Ventilation:

Delivery was fine, just product is faulty

Product reviews

Product

Pure Ventilation

15 days ago

Thank you for your feedback regarding the Brilliant Blizzard DC Ceiling Exhaust Fan (SKU: ECBRBL12WH). We’re sorry to hear about the issues you’re experiencing. This fan is specifically designed to operate quietly, so the noise you’re describing is certainly unusual. We’d like to get this resolved for you as soon as possible. One of our Customer Service Consultants will be in touch shortly to assist you further and go through your warranty options. In the meantime, please feel free to gather any supporting documentation (such as your proof of purchase and certificate of installation details), which may help us speed up the process. Thank you again for bringing this to our attention — we’re here to help!

Trusted Customer

15 days ago

Date of purchase: 05/19/2025

Product reviews

Product

Pure Ventilation

15 days ago

Thank you for taking the time to share your feedback on the Fanco Hybrid High Performance Ceiling Exhaust Fan. We're sorry to hear that the product hasn't met your expectations. This fan has a high extraction capacity of 482m³/hr, which is significantly higher than many standard bathroom fans. However, it’s important to note that achieving effective ventilation is not solely about the extraction rate. A number of factors come into play, such as: •Room size and layout •Climate and humidity levels in your area •Material finishes (e.g. tiles, glass, or uninsulated surfaces that may hold moisture) •Availability of incoming air and cross-ventilation •Whether the fan is ducted and how the ducting is configured (length, bends, vent types, etc.) •The type and placement of motor (especially if an inline setup is involved) •User expectations around how quickly steam or odours should be cleared While we don’t have the details of your previous fan or your current setup, we’d be happy to help troubleshoot and assess whether adjustments could improve the performance of your current system. Please feel free to reach out to our customer support team so we can look into this further for you.

Trusted Customer

17 days ago

Date of purchase: 05/14/2025