I object to having to pay a deposit. Poor behaviour of a few should not impact on the good behaviour of the many. It detracts from the experience.
The chef has a great attitude. The efficiency of...
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Pure Leisure
Pure Leisure
11 years ago
I appreciate your comments in relation to the deposit but this is a common practise throughout the travel industry. I apologise if you feel that this detracts from your stay this is not our intention. It is on our T&C's so that everyone would know prior to arrival. Thank you for your comments about the chef and the personal trainer I will pass these comments along with your comments on reception to the park so that they can be fed back. It is always nice to have positive feedback about our staff members. Whilst I understand your comments about towels we have found that other holiday makers have not found this to be an issue. I will however pass the comments onto the park manager.
Booking Manager
Camping pods good value and swimming pool great when weather is poor
Pure Leisure
Pure Leisure
11 years ago
Thank you for the feedback. I agree that the pods are excellent and a fantastic alternative to camping under canvas. In reference to the noise I will pass your comments on to the park so that they can look into this for you. I hope we will see you on park again soon.
Booking Manager
Were not told that the café/entertainment was not available when we booked also not told that the road to site was very narrow and difficult to find
Pure Leisure
Pure Leisure
11 years ago
I am really sorry that you did not find everything to the level you would of liked. We have not had any other feedback in relation to the entrance road so apologise if you found this narrow and difficult to find. The cafe and entertainment is based on the number of people on park and is advertised on our web site. All our pitches have PAYGO electric and we swimming has always been chargable. We feel our charges are in line with the facilities offered and find our holiday makers are happy to pay in this way. It is really nice to see your feedback in relation to the toilets and showers and I am sure the park will be pleased with this recommendation. I will pass your comments to park so they can review and address each area.
Booking Manager
Friendly staff and an improved level of service and cleanliness even during very busy periods. Family entertainment better organised and advertised this year in a colourful brochure. That really...
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Pure Leisure
Pure Leisure
12 years ago
Thank you for your comments - its always good to know that the changes we make are positive. Lovely to know you are a repeat visitor. See you soon
Bookings Manager
Thanks for the fantastic feedback - you appear to have marked us down slightly. Is there anything we could of done to improve your stay with us?
Bookings Manager
Very good communication and assistance with booking our stays
Pure Leisure
Pure Leisure
12 years ago
Thank you for your feedback. Its good to know that your whole experience was positive as we aim to provide a high standard of service throughout. Hopefully you will book a return stay with us either as a working party or as individuals. Many thanks
Bookings Manager
Pure Leisure Group are one of the leading holiday park operaters in the UK with 9 holiday parks, with accomodation ranging from luxury lodges, caravans, camping pods, touring and camping, there really is something for everyone.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Pure Leisure Group are one of the leading holiday park operaters in the UK with 9 holiday parks, with accomodation ranging from luxury lodges, caravans, camping pods, touring and camping, there really is something for everyone.
