How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Channel Islands Direct Reviews

https://www.channelislandsdirect.co.uk

EXCEPTIONAL

Service

4.8

589

102

720

ratings over the past year

Displaying all 2,219 reviews

Gillian Osgood

Feefo Verified

Leatherhead KT22 7HX

1 year ago

What Gillian Osgood said about Channel Islands Direct:

Hotel staff wonderful and view of the bay was outstanding.

The service from the Agent David Meers was well above the average. I phoned him A couple of times and he was always so willing to provide me with the information I requested. I felt the part of the...

June Everett

Feefo Verified

Essex

1 year ago

What June Everett said about Channel Islands Direct:

Hotel excellent

It was ok. It was all the add ons I found frustrating. When you book a week holiday you expect baggage and transfers to be included in the price and in future I will book it individually.

Lorna Marshall

Feefo Verified

Watford

1 year ago

What Lorna Marshall said about Channel Islands Direct:

Home away from home.

This latest trip to Guernsey was our 6th visit to the island and we have always stayed at this particular hotel, we have always booked through "Channel Islands direct". We keep coming back as the...

Trusted Customer

Feefo Verified

1 year ago

I was perfectly happy with the service received. If I remember correctly there was an issue with the price quoted compared to that in the original email that I received but that was quickly resolved...

Aileen Roberts

Feefo Verified

Nottingham

1 year ago

What Aileen Roberts said about Channel Islands Direct:

Jersey Holiday 2024

Efficient, keeping in touch with all the information needed for the holiday. Easily contactable with friendly, helpful staff. Already recommended to various friends.

Michael Dobson

Feefo Verified

Sanderstead, South Croydon

1 year ago

What Michael Dobson said about Channel Islands Direct:

Guernsey. A delightful first time visit.

Communication with company either by telephone or e-mail excellent. All specific requests to the excellent Duke of Richmond Hotel received and dealt with efficiently by their most pleasant management...

Trusted Customer

Feefo Verified

1 year ago

Excellent booking service

Easy to book and good communication

Trusted Customer

Feefo Verified

1 year ago

All went to plan.

Everything went to plan. The flight, transfers to/ from airport. The Duke Of Richmond Hotel The communication from Channel Islands Direct was excellent.

Nancy Lewis

Feefo Verified

Bournemouth

1 year ago

What Nancy Lewis said about Channel Islands Direct:

Excellent service

They are so helpful. So informative. Really impressed

Trusted Customer

Feefo Verified

1 year ago

Great service, no problems.

Easy process to book. Good website and very helpful when using telephone direct to answer any questions.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo