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Channel Islands Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,981 reviews

Sallyann Doig

Feefo Verified

Thurrock

1 year ago

What Sallyann Doig said about Channel Islands Direct:

Good service

Very good service had a few requests and they sorted everything out for us with no problems

Trusted Customer

Feefo Verified

1 year ago

Raddison Hotel was excellent

The pre-holiday experience was good with lots of email information and helpful telephone service. The pick up service from Jersey airport was good, The Radisson Hotel was excellent - room upgrade...

Trusted Customer

Feefo Verified

1 year ago

Very good

Trusted Customer

Feefo Verified

1 year ago

Directions to drive to the hotel were very misleading and confusing. There should be information included about the requirement for a parking disk, where to get one and the restrictions applied to...

Joanne G

Channel Islands Direct

1 year ago

Thank you for taking the time to share your feedback on your recent short break to Guernsey. We were truly sorry to hear that aspects of your experience did not meet your expectations. We apologise if the directions provided were unclear and caused any inconvenience. We will review them to ensure they are as clear and helpful as possible for future clients. Regarding the parking disk, we understand your frustration. However, as this system is managed externally by the local authorities., we unfortunately have no control over the regulations or distributions. We were also very disappointed to hear about your interaction with the hotel's receptionist. This is not the level of service we expect from the hotels we work with, and please rest assured that we have shared your comments with the relevant product manager for review. Once again, we are sorry for the challenges you encountered, and thank you for bringing these matters to our attention. We do hope that, despite these issues, you were still able to enjoy your time in Guernsey.

Nicholas Peacey

Feefo Verified

Bideford

1 year ago

What Nicholas Peacey said about Channel Islands Direct:

A happy return to Guersey.

Effient ,friendly setrvice. I booked by phone, (my choice). My additional requests were all met. The hotel was as always very good, comfortable and welcoming. The return ferry was changed to an...

Trusted Customer

Feefo Verified

1 year ago

Excellent customer service Everything on time and as planned

Elizabeth Roderick

Feefo Verified

St Albans, UK

1 year ago

What Elizabeth Roderick said about Channel Islands Direct:

An excellent holiday organised by Channel Islands Direct

The holiday was booked as required and everything was done promptly and efficiently. I compared Channel Islands Direct with other companies and they offered the most competitive prices.

Trusted Customer

Feefo Verified

1 year ago

Poor administration

Very poor admin gave us the the wrong Departure flight times had us hanging around for hours !

Joanne G

Channel Islands Direct

1 year ago

Thank you for your feedback. I have reviewed your booking and can confirm that our Post-Travel Department is currently investigating the issue. Please be assured that they will be in touch with you in due course. We appreciate your patience in the meantime.

Richard Bacon

Feefo Verified

Coventry

1 year ago

What Richard Bacon said about Channel Islands Direct:

Highly Recommended Travel Support

Fantastic support throughout the entire booking process. Listened to our requirements / restrictions and ensured we were booked into the right hotel for our needs. Highly recommended and cannot...