Thank you for your feedback, and we sincerely apologise for any difficulties you experienced with our booking service. Your experience is very important to us, and we and we regret any inconvenience or anxiety caused by the mistakes made during the booking process. We understand the importance of a smooth and stress-free experience when planning a holiday, and we apologise if we fell short of your expectations on this occasion. We appreciate your understanding that while we did make an error earlier in the booking process, the charge was due to the incorrect name provided to us. Please know that we take your feedback seriously and will use it to improve our services in the future. Thank you for bringing this to our attention
