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Channel Islands Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,218 reviews

Trusted Customer

Feefo Verified

11 months ago

I wouldn't recommend this company to anyone.

I wasn't told at the time of booking about flying to Jersey first and not direct to Guernsey. Also it wasn't explained to me on booking about the room situation and the steep climb and 24 steps that...

Claire

Channel Islands Direct

11 months ago

Thank you for your feedback. As your booking was made via the website there were no conversations had with you about the flights or the accommodation before you made the booking. This meant we were unaware of your requirements or how important the location of the room was. We are always happy to assist clients with any assistance requirements that they have and our staff are trained to be able to offer advice on the properties we feature and their suitability. We always recommend that if a booking includes someone with assistance requirements that this information is given at the time the reservation is made so we can discuss in detail any arrangements which are necessary to ensure the holiday runs as smoothly as expected. We will also ask that clients complete our assistance form which can be found on the website. This information is then forwarded to the relevant suppliers to ensure the arrangements necessary are in place. Regrettably on this occasion we were not given the opportunity to do this for you.

Trusted Customer

Feefo Verified

11 months ago

Excellent

The service was brilliant and the whole experience was amazing.I can’t wait to go back .I’ve been looking at going back as I needed more time in Guernsey and St Pierre Hotel.

Trusted Customer

Feefo Verified

11 months ago

Jersey

Service was excellent

Trusted Customer

Feefo Verified

11 months ago

Good stuff

Quite happy and we use them every year.

James Mitchell

Feefo Verified

Glasgow

11 months ago

What James Mitchell said about Channel Islands Direct:

Jersey break

Very easy to book our break, staff carried out our requests for upgrades and everything went smoothly. Our flights were good, the transfer to the hotel was waiting for us ay the airport exit. All in...

Trusted Customer

Feefo Verified

11 months ago

no problems - easy to book on line

Denise Bowerman

Feefo Verified

Chichester

11 months ago

What Denise Bowerman said about Channel Islands Direct:

Beware of what is and what is omitted!included!

My emails remained unanswered when I needed clarification on the itinerary. The rep in the Channel islands failed to make contact me when the ferries were cancelled due to adverse weather conditions....

Trusted Customer

Feefo Verified

11 months ago

Trusted Customer

Feefo Verified

11 months ago

Great Jersey experiance

Brilliant! Although it's quite a large hotel the service, cleanliness and attention from the staff was second to none. Food was simple but well cooked and plenty of it. We would certainly recommend...