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Pond Keeper Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pond-keeper | Feefo

NI

nibs

Feefo Verified

GBR

4 days ago

What nibs said about Pond Keeper:

It was ok

Product reviews

Date of purchase: 05/03/2026

0

EC

Ewen Cameron

Feefo Verified

GBR

4 days ago

What Ewen Cameron said about Pond Keeper:

Very prompt delivery and items arrived in good condition.

Product reviews

Date of purchase: 05/03/2026

0

JF

Joe Fowler

Feefo Verified

4 days ago

What Joe Fowler said about Pond Keeper:

Dealt with my return really well

Good service when products are not suitable

Product reviews

Laurie May

Pond Keeper

4 days ago

Good afternoon, Thank you for taking the time to leave feedback. I'm sorry the product wasn’t suitable for your setup. The solar ioniser is designed specifically for controlling blanketweed through the release of copper ions, and the product listing does state that it is “not recommended for fish ponds unless monitored carefully” and “not safe for sturgeon”. We appreciate you returning the item, and I’m pleased to see that we were able to process a full refund for you promptly. Best wishes, Laurie

JF

Joe Fowler

4 days ago

Acknowledged unsuitable products and fully refunded me

Date of purchase: 04/27/2026

0

Trusted Customer

Feefo Verified

6 days ago

Product excellent but they need a better courier.

Very unhelpful when I needed to contact them about my missing item. They didn’t seem to understand that my contract was with them and that includes delivery. Being fobbed off with a web chat box is...

Laurie May

Pond Keeper

4 days ago

Good afternoon, Thank you for taking the time to leave feedback. I’m really sorry to hear about the issue with your delivery and the experience trying to get support. We use DPD rather than DHL, so there may have been some confusion there, but either way we’d normally investigate any delayed or missing parcel as quickly as possible, so I’d like to look into this further for you. I’ll check everything on our side and contact you directly by email shortly so we can get this resolved properly. Thanks again for bringing it to my attention. Best wishes, Laurie

Trusted Customer

4 days ago

I have been contacted by Pondkeeper directly and have been impressed with their follow up responses.

Product reviews

Laurie May

Pond Keeper

4 days ago

Good afternoon, Thank you for taking the time to leave feedback. I’m really sorry to hear about the issue with your delivery and the experience trying to get support. We use DPD rather than DHL, so there may have been some confusion there, but either way we’d normally investigate any delayed or missing parcel as quickly as possible, so I’d like to look into this further for you. I’ll check everything on our side and contact you directly by email shortly so we can get this resolved properly. Thanks again for bringing it to my attention. Best wishes, Laurie

Date of purchase: 04/30/2026

0

Trusted Customer

Feefo Verified

4 days ago

Excellent company to buy from

Have ordered items from Pond Keeper many times and have never been been disappointed with their service. It's very easy to order online and delivery 24 hours later, if ordered during the week,...

Pond Keeper Reviews

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PondXpert GreenStop Pro 36w UVCMore reviews of this product (17)View product website

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