I got spammed with lots of questionaires about the service, I didn't agree or sign up to anything to do with this but their automation seems to think that spamming my email account will somehow...
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PolicyBee
PolicyBee
1 year ago
Hello Ross,
Our customer satisfaction surveys are sent out on our behalf by an independent operator. So we’ve done some investigating, and the problem is at their end, as normally you’d only receive one request for feedback. And there’s certainly no obligation to reply – it’s purely voluntary. Sorry this has happened and we’ll be working with our provider to make sure it doesn’t happen again. In the meantime, rest assured we never overload our customers with unnecessary emails as we dislike spam as much as you do!
Kind regards, Zoe Darrah, Head of Communications & Partnerships
Very professional service from receiving an initial quote to having a telephone conversation with a Policy Bee employee to check on a query. Employee was very polite, pleasant and helpful and...
I was able to actually buy an insurance right away on their website, instead of receiving "please call us ..." at the end of the questionnaires that happened with 2-3 other providers I'd tried before...
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Date of purchase: 10/08/2024
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Trusted Customer
Feefo Verified
1 year ago
Staff with good subject knowledge and one that found us the best price for us.
I wasn’t pressured, they held the quote for me and were extremely helpful when I contacted them for more information. The online process was easy.
It was the best quote I found by far!
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.